Work from Home Customer Service Advocate
Globe Life Inc.

McKinney, Texas

Posted in Insurance
28 days ago

Job Info

About the Company

Globe Life And Accident Insurance Company is is hiring a Customer Service Advocate (CSA) . The CSA is responsible for handling calls from new and existing customers regarding a variety of requests. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business. This position is regarded as a mid-level customer service position and requires knowledge of the CSR role in addition to the duties outlined here. Through training, CSA's focus on first contact resolution and high customer satisfaction while maintaining adherence to defined operational standards set for CSA's (i.e. attendance, utilization, call quality, etc..). The Customer Service Advocate acts on behalf of Globe Life as First tier support for all customer inquiries and is required to effectively communicate and resolve each related issue. This position is also required to assist with important department and company initiatives, on an as needed basis.

We are following the social distancing guidelines for COVID-19!

All interviews and training have transitioned to a virtual platform. There are continuing opportunities for team members to work remotely as we look to maintain safe and healthy work environments. Additionally, we are looking forward to our new Headquarters office in Plano, TX site to open in the near future!

  • Monday to Friday schedules, no weekend phone schedules.
  • Site closed-Thanksgiving and Christmas

Daily Duties:
  • Assist with daily call volume (service level takes priority)
  • Provide accurate resolutions to customer inquiries in a professional and courteous manner
  • Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.)
  • Meet Quality Assurance Requirements and other key performance metrics.
  • Works to research and resolve problems in a timely manner while maintaining productivity standards and performance
  • All other duties assigned

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