Virtual Neighborhood Center Coordinator
Humana

Job Info

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Description

The Virtual Neighborhood Center Coordinator ensures the day-to-day operations of the HumanaNeighborhoodCenter.com site meets participant needs. The Virtual Neighborhood Center Coordinator is responsible for managing, maintaining and troubleshooting the live events, programs and website, as well as the necessary administrative duties associated with the site functions, ensuring everything is fully operational. Decisions typically focus on interpretation of department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization and timing, and works under minimal direction. Follows standard policies and practices that allow for some opportunity for interpretation and/or independent discretion.

Responsibilities

• Responsible for Humana Neighborhood Center site functions and ensuring everything is fully operational
  
• Make certain live and pre-programmed classes, activities and/or events are being hosted on the site without issue
  
• Host dry run sessions and tech support prior to the sessions, which includes pre-production testing for platform, prepping facilitators, vetting setting background and using best practices to provide the best experience for participants
  
• Identify or address interoperability requirements
  
• Work through any tech issues on the streaming platform for live programs on the site
  
• Update the backend of the website to refresh content, events and messaging
  
• Implement procedures for ongoing program and website updates
  
• Support program, activity and event deployment, development and maintenance activity needs
  
• Upload new content to the virtual Neighborhood Center site
  
• Perform testing and quality assurance of website
  
• Collaborate with development and strategy teams to discuss, analyze or resolve any usability issues and optimize the visitor experience
  
• Testing and validation of site ongoing and as phased capabilities are being implemented
  
• Inform site visitors of problem, problem resolutions or application changes and updates in a timely manner
  
• Track, compile and analyze program and website visitation usage data
  
• Ensure visitation reports for the site are being updated on our Salesforce visitation tracker
  
• Report on the program visitation
  
• Look for trends and recommendations for site and program optimization
  
• Update content library and provide to business partners
  
• Collaborate in a cross functional team environment
  
• Manage many details related to data entry, scheduling, follow-up requests and file maintenance
  

Required Qualifications

• High school diploma or GED
  
• Certificate in Content Management System (CMS)
  
• Experience with HTML/CSS
  
• Experience in communications, web design or marketing
  
• Ability to problem solve, critical thinking, active listening and time management skills
  
• Advanced knowledge in Microsoft applications: Word, Outlook, Excel and PowerPoint required
  
• Strong attention to detail
  

Preferred Qualifications

• Understanding of the TCP/IP protocol suite
  

These responsibilities are not all inclusive, as there may be other role functions required. This role will report into the Virtual Center Local Manager.

Scheduled Weekly Hours

40

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