As a User Experience Researcher, you will be responsible for scoping and crafting research strategy, conducting research, and delivering actionable insights for a variety of user experience research studies in both bank and artificial settings.
The strong candidate will:
Demonstrate a higher than usual degree of user empathy, and will be able to tell a compelling story about the motivations and intentions of our users, inspiring all stakeholders towards “Aha!” moments.
Have excellent project management and organizational skills and be able to work collaboratively and productively with diverse teams as well as independently.
Be able to quickly understand the needs of our internal clients•especially as they relate to who their users are and what questions they need to have answered.
Take a question or a problem and be able to translate it into a testable hypothesis•complete with a specific method and tasks that appropriately respond to research, project, and business objectives.
Develop and conduct research initiatives and execute them on time and within budget.
Motivate project teams with concise yet thorough reports and brilliantly prepared presentations under tight deadlines.
Solid understanding of the principles of evaluative research and a demonstrable knowledge of multiple research methodologies and approaches (e.g. cadence testing, usability, RITE studies, formative vs. summative studies, intercepts, heuristic reviews, benchmarking, card sorts, etc.), and know the strengths and weaknesses of each.
Ability to lead a research study from beginning to end independently.
Scope and plan research studies, consulting with relevant stakeholders and team members while maintaining important internal and external relationships.
Plan, design, administer, and report on research studies, and produce associated materials (e.g. screeners, discussion guides, toplines, etc.).
Conduct rigorous inductive and deductive analysis and understand how to synthesize insights to an appropriate level.
Translate insights from complex concepts into meaningful and actionable insights including the design of visual frameworks and diagrams to support data.
Command a room and present findings to team members and stakeholders from multi-disciplinary backgrounds and varying organizational levels.
Be completely comfortable in ambiguous situations and can pivot to changing requirements.
Have a creative spirit of collaboration and innovation in exploring future ideas and solutions through new and different research methodologies.
4-8 years of practical user research experience.
Related experience in another field such as interactive design, and/or market research is a plus.
Bachelor’s degree in human-computer interaction, cognitive psychology, anthropology, design research, or related field is considered an advantage. Equivalent experience accepted.
Design thinking experience • including planning and group facilitation.
A foundational understanding of and experience with ethnographic, contextual inquiry, generative/exploratory research techniques would be strongly favored.
Project management and negotiating skills are central to the position.
Communication, critical thinking, and creative problem-solving skills are required. Your ability to demonstrate success in these areas should quickly become obvious.
The ability to communicate research results, graphically depict data and justify methods and approaches•both orally and in writing•is an absolute must.
In-depth knowledge of Microsoft and Adobe suite products necessary, especially Excel, Illustrator, and InDesign.
Knowledge of survey tools including discount or Optimal Workshop, and prototyping tools including Keynote, Sketch, or other InVision tools are a plus.
Experience with eye-tracking research and software is a plus.
Does this sound like you? Apply today!
Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
Onward Search is a drug-free workplace.