UX Designer V-61263G
ADP

Roseland, New Jersey

Posted in IT


This job has expired.

Job Info


Engineer Analyst Architect Data Scientist Application Developer Design Implementation Chief Principal Enterprise Specialist Infrastructure Research Development R&D Tech Associate Service Solutions Business Intelligence BI System Analyst Disaster Recovery Change Control IT Operations Information Performance Product Production QA Quality Assurance Release Service Statutory UX UI User Experience Interface Researcher Designer Service Project Software Test Program Programmer I&O

Unlock Your Career Potential: Technology at ADP. Do you enjoy exploring, identifying and inspiring the future of the workplace and the lives of millions of people? At ADP, the world's largest B2B cloud company, our Technology team is comprised of brilliant engineers, architects, data scientists, infrastructure experts, and more. We were first in our industry to offer a SaaS solution and continue to push the envelope utilizing the latest operating platforms to deliver the highly automated, intelligent and predictive solutions that are redefining what is possible. Named one of Forbes' "Most Innovative Companies" and one of Computerworld's "100 Best Places to Work in IT", we are committed to leading the way in product development and research, empowering you to bring to life the latest innovations that will forever change the way businesses manage their most vital asset, employees.

Job Summary:

ADP is hiring a Conversational Designer to join their team of collaborative results-driven UX professionals. This is exciting opportunity for an experienced content writer skilled in the design thinking process, conversational design and interactions. The successful candidate will be able to create hundreds of conversation types to ensure effortless and delightful interactions. You'll partner with engineering and design teams to develop best practices and tools for spoken and chat-based interactions while crafting content with multiple language translations in mind.


At ADP, we believe people make great companies, not the other way around. Our people make all the difference in delivering innovative technologies and solutions that help employees all over the world do their jobs better. The result - We're building the next generation of ADP technologies.

Location:
1 ADP Blvd.
Roseland, NJ 07068

Things You'll Do:

  1. Create content for our AI chatbot to increase our customers' engagement and offer the best answer to our customers enabling self-help.
  2. Create conversational standards including voice and tone for our AI chatbot.
  3. Architect clear, natural conversation flows with compelling, understandable copy to improve the simplicity, helpfulness, and ease of use of our chatbot communicating exactly the right message at the right time.
  4. Collaborate with analytics, product and engineering teams to maximize conversations while ensuring a great user experience.
  5. Work with business domain experts to understand content.
  6. Collaborate with product managers, engineering, UX researcher and designers to design and implement chatbot enhancements.
  1. Develop, create, and maintain our chatbot processes and procedures; as well as make recommendations for enhancements to materials as needed to enhance our customer's experience.
  1. Evangelize the role of voice and chat-based interfaces

Qualifications:

  1. Passion for creating delighted users and great experiences with a focus on quality and customer service.
  2. 5+ years content strategy, creative writing, and/or conversational design experience.

  1. Excellent verbal, written and interpersonal communication skills.
  2. Exceptional listening and analytical skills.
  3. Creative ability and writing proficiency.
  4. Understanding of localization and creating content for multiple language translations
  1. Excellent communication, presentation and collaboration skills with an impeccable eye for detail.
  1. Effective leader who can motivate cross-functional teams while remaining an advocate for the user.
  1. Experience with Agile software development lifecycle.
  1. Able to multi-task and set priorities.
  2. Understanding and experience in user-centered design process
  3. Creative thinker who can effectively innovate big ideas and also work out all the details.
  4. Fluency in English and, preferably, at least one other language.
  5. Understanding of IBM Watson Conversation a plus.


This job has expired.

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