UX Design
GDH

Benefitfocus, Inc. (NASDAQ: BNFT) is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers and brokers. Benefitfocus has served numerous consumers on its platform that consists of an integrated portfolio of products and services enabling clients to more efficiently shop, enroll, manage and exchange benefits information. With a user-friendly interface and consumer-centric design, the Benefitfocus Platform provides one place for consumers to access all their benefits. Benefitfocus solutions support the administration of all types of benefits including core medical, dental and other voluntary benefits plans as well as wellness programs. 

Overview
 

We are seeking a qualitative or mixed methods researcher to join our User Experience team. As a User Experience researcher, you will be responsible for designing, managing, conducting and analyzing user- and market-centered research studies to help Benefitfocus gain insights to drive our product and design strategy. 
 

Responsibilities

• Coordinates logistics and assists in participant management and recruitment. 
• Identifies ideal research approaches based on research questions, timelines, and resources 
• Designs, conducts, and analyzes user research studies that generate actionable findings and insights across research areas - including the Benefitfocus platform and user journey. 
• Maintains, monitors and facilitates user and market feedback opportunities. 
• Works closely with other associates across the company, including User Experience Designers, Product Owners, Product Managers, and Software Engineers. 
• Facilitates cross-functional collaboration to identify, prioritize, plan and implement insight-driven improvements and inform product, customer and business strategy.  
• Work with Designers and Product Managers to rapidly iterate on multiple design solutions based on user feedback 

Required Skills

•        Experience with a range of user research methods, including surveys, IDIs/dyads/triads, focus groups,   workshops,?usability evaluations,?ethnographies/contextual interviews, heuristic evaluations, and card sorts/tree tests 
•        Research design, including selecting appropriate methodologies, sample type and size  
•        Creation of research documents, including screeners, surveys, interview guides and reports 
•        Compiling and documenting research findings and identifying patterns and trends 
•        Presenting and socializing research findings in a clear, concise and compelling manner? 
•        Participant management and coordination 
•        Asking and answering meaningful and impactful questions  
•        Experience in survey, user testing and insights software 
•        Research best practices, conventions and standards 
•        Leveraging interpersonal skills to motivate and drive collaboration 

Education & Experience

•        BA in human-computer interaction, anthropology, sociology, market research, information science, or related field 
•        Suggested years of experience: 3-5 years? 
•        Experienced professional performing self-directed work 
•        Demonstrates sound judgement when working independently, obtaining solutions and taking action on improvements 
•        Ability to work both independently and collaboratively 
•        Ability to prioritize multiple projects 
•        Flexibility and creativity in problem-solving