US - Ukrainian Resettlement Services Coord
Church World Service, Inc.

Job Info

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Position Title: Ukrainian Resettlement Services Coordinator
Reports To: Director for Integration Services

Division: Immigration & Refugee Program

Department: Refugee and Welcome Services

Job Location: US Remote

Grade Level: 9

FLSA and Union Status: Exempt -Non-Bargaining Unit

Salary Range: $76,000-81,000

Introduction:

Church World Service (CWS) is a not-for-profit, faith-based organization transforming communities around the globe through just and sustainable solutions to hunger, poverty, displacement and disaster. CWS does not discriminate on the basis of race, color, religion, sex, national origin, gender identity, genetic information, age, disability, or veteran status in employment or in the provision of services.

Primary Purpose:

The Ukrainian Resettlement Services Coordinator is responsible for coordinating the delivery of high-quality resettlement and integration services for Ukrainian Humanitarian Parolees primarily served through the newly created PC GAPS program across the CWS affiliate network. This position has responsibilities overseeing the programmatic implementation and compliance of the PC GAPS program and supervising the Ukrainian Resettlement Services Associate and one to two Remote Ukrainian Resettlement Case Managers. The PC GAPS program is an Office of Refugee Resettlement funded 90-day program to provide intake, assessment, referral and case management support for newly arrived Ukrainian Humanitarian Parolees. The position also has responsibilities related to protocol development and implementation, database buildout in coordination with the CWS Data Management Administrator, data analysis, program development, training, technical assistance and proposal and report writing. An important prerequisite for this position is the ability to work collaboratively as part of a team in a collegial manner and to work independently to complete assignments. This position is anticipated to be funded through September 29, 2023 with possibility of extension pending funding availability.

Essential Duties:

• Become the in-house expert on the PC GAPS program protocol and standards to serve the Ukrainian Humanitarian Parolee population and ensure other unit colleagues are informed as appropriate.
• Maintain day-to-day contact and provide technical assistance to affiliates on PC GAPS program implementation and services in coordination with direct reports. Serve as primary point of contact and subject matter expert on relating to the PC GAPS program for headquarters and affiliate network staff.
• Oversee Ukrainian Resettlement Services Associate’s work with CWS Data Management Administrator to build out online case management tool within the extendedReach database to track all ORR required data
• Oversee implementation and overall compliance of the PC GAPS program in consultation with supervisor, including ensuring timely reporting, evaluation of programmatic changes and impacts to the grant as well as development of yearly PC grant proposals as appropriate.
• Provide oversight and management of private funding allocated to support CWS affiliates in their work with Ukrainian Humanitarian Parolees
• Develop monitoring standards and protocol of the PC GAPS program in coordination with the M&E Senior Associate for Integration and supervisor.
• Liaise and coordinate with colleagues regarding PC Intensive Case Management and other PC funded programs for reporting, client services or other areas of overlap
• Manage coordination between Ukrainian Resettlement Services Associate and Community Sponsorship and Engagement Team as it relates to overlap in UHP clients supported through community sponsorship and Private Sponsorship.
• Assist in the development or revision of CWS policies, review and approve new standard operating procedures and training materials to ensure high quality service provision by CWS affiliates.
• Contribute to the development of the MG, PC and other proposals related to resettlement and integration when requested.
• Contribute to MG and PC semi-annual and annual narrative and data reports and other reports as requested.
• Establish indicators to measure achievement and evaluate outcomes; through regular review of qualitative and quantitative data, identify program trends, promising practices and areas for improvement and make recommendations for program development and enhancement.
• Assess and guide network training needs, oversee the development and provision of needs-based technical assistance and training. Assist as needed in TA and training provision
• Oversee the coordination of information sharing across Refugee and Welcome Services teams relevant to UHPs, Develop and manage external relationship with other partners and agencies as it relates to UHPs, including through representing CWS at internal and external stakeholder meetings Provide training and guidance to program monitors to assess compliance of the PC GAPS program.
• Perform other related duties and projects as requested.

Qualifications:

Experience:

• At least 3 years’ experience in a local resettlement affiliate or a national office of a resettlement agency necessary; local resettlement affiliate experience strongly preferred;
• Excellent project and data management skills;
• Understanding of especially vulnerable refugees’ case management needs required;
• Knowledge/experience with monitoring and evaluation techniques required;
• Experience working in case management databases highly required;
• Excellent organizational and time management skills and ability to manage a large and diverse workload under pressure and with competing priorities;
• Ability to maintain a high performance standard with attention to detail;
• Experience in general office work, processing information and materials and maintaining records and files
• Ability to travel to affiliate sites and be able to troubleshoot;

Skills:

• Strong interpersonal and diplomacy skills; ability to work collaboratively and effectively with partners and teams;
• Ability to conduct oneself in a professional and courteous manner at all times to represent the professional and institutional interests of CWS;
• Knowledge and experience in working with Microsoft Word, Excel, Power Point and database software is essential;
• Strong writing skills;
• Ability to work in a multi-cultural environment required;
• Ukrainian or Russian language skills a plus, but not required
• Commitment to diversity, equity, and inclusion and willingness to supportCWS’ Platform on Racial Justiceas a CWS employee required.

Education and Certifications:

• Bachelor’s degree or equivalent education and work experience.
• Master’s degree in social work, nonprofit administration, or similar field or equivalent experience strongly preferred

Special Requirements:

CWS’ U.S. COVID-19 Vaccination Policy requires all new staff to provide proof of COVID-19 vaccination as soon as reasonable, no longer than 60 days of employment. Any employee who is pregnant, who is nursing, who has a disability, or who has a medical condition that prevents them from safe vaccination, or who rejects vaccination because of sincerely held religious beliefs, may contact the CWS Benefits Administrator to request reasonable accommodation as defined by the Equal Employment Opportunity Commission (EEOC).

Work Location:

This position is a remote role with some in-person responsibilities related to meetings or onsite technical assistance visits. Remote employees must be able to fulfil the following conditions:

• Ability to maintain secure and appropriate personal work environment for day-to-day work
• Access to strong and reliable internet access
• Ability to adhere to CWS data security policies and protect sensitive and personally identifiable information
• Regular work hours must span core business hours 10AM-4PM Eastern time
• Close proximity to U.S. airport and ability to travel to attend CWS and external meetings, conferences and other in-person engagements.
• Must use CWS provided equipment such as laptop and cell phone

CWS’ U.S. COVID-19 Vaccination Policy requires all new staff to provide proof of COVID-19 vaccination as soon as reasonable, no longer than 60 days of employment. Any employee who is pregnant, who is nursing, who has a disability, or who has a medical condition that prevents them from safe vaccination, or who rejects vaccination because of sincerely held religious beliefs, may contact the CWS Benefits Administrator to request reasonable accommodation as defined by the Equal Employment Opportunity Commission (EEOC).

CWS offers a competitive benefits package that includes:

• 403 (b) Retirement Plan

• Medical, Dental and Vision Insurance

• Paid Time Off

• Life Insurance and AD&D

• Long Term and Short Term Disability

• Employee Assistance Program (EAP)

• Health Savings Account

• Flexible Spending Accounts

• Commuter Benefits

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