TSS Team Leader
BARTELL MACHINERY SYSTEMS, LLC

Job Info

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The Position

This position is a member of the Sales & Marketing department. The TSS Team Leader will report directly to the Customer Service Manager.

Job Description

Primary Responsibilities

• Provide technical support to our Customers
• Works with customers regarding commissioning and service schedules
• Must coordinate the in-house commissioning projects for all Strategic Business Units (SBUs)
• Must coordinate and balance internal and external commissioning needs
• Update TSS Schedule weekly to include in-field and in-house work along with work scheduled from the other Bartell offices
• Must develop with the team, an effective and accurate commissioning schedule that efficiently addresses the needs of our customers
• In managing the 24-hour customer support operations, ensure there are adequate resources to operate the 24-hour customer support function. A support system for 24/7/365 emergency customer contact via phone and email must be developed. All complaints are to be documented and maintained in a log.
• Maintain and update open issues sheet on weekly basis and attend monthly SBU open issues meetings
• Approve timesheets & expense reports
• Follow and support TSS SOP

Job Requirements

Education

• Engineering Degree with Bartell product knowledge with 3 years' experience in machine installation, operation and service of Bartell equipment
• Technical Education and/or technical training with Bartell product knowledge with 5 or more years' experience in machine installation, operation, and service of Bartell equipment
• High School Diploma (or equivalent) with Bartell product knowledge with 10 or more years' experience in machine installation, operation, and service of Bartell equipment

Skills & Relevant Work Experience

• Proficient in English with excellent organization, written and oral communication skills
• Ability to travel as needed
• Train, mentor and develop personnel to foster a strong culture of teamwork
• To be able to work with a broad range of individuals including customers, contractors and vendors.
• Excellent organizational skills necessary
• PLC skills (Allen Bradley and Siemens preferred), any other platform (Mitsubishi, Beckhoff, GE Fanuc) a plus
• Strong working knowledge of Microsoft Office Suite (MS Word, Excel, Power Point)
• Strong technical knowledge of mechanical components
• Ability to read assembly prints
• Positive attitude towards achieving deadlines
• Commissioning experience

Travel Requirements: Less than 65%

EOE M/F/D/V

 

This job has expired.