Trainer, Direct Lending Learning and Development
PHH Mortgage

Job Info

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Job Description

Position Summary:

Reporting to the Manager of Learning and Development, this fully remote position is primarily responsible for executing on the training, education program and processes for Ocwen/PHH Mortgage Family. This position will help develop and train on programs such as the On-boarding, Loan Processing, Systems and Refreshers, as well as overall product, process and soft skills within the organization.

Job Functions:

• Product knowledge, orientation and virtual training, operations training, compliance training, and technology training.
• Monitors and evaluates training programs to ensure effectiveness.
• Uses technology to create training efficiencies, track participation, and document progress.
• Will deliver virtual training to participants in a variety of locations.
• Complete new hire trainings with 85% mastery.
• Maintain certification records for all new hires.
• Review and recommend areas of improvement in training content.
• Consistently analyze outdated content and trends to prepare refresher sessions as needed.
• Be responsible for conducting monthly training interventions.
• Participate in bi-weekly call calibrations with the Business Unit.
• Create and execute training with new product launches.
• Increase competency and productivity of experienced Direct Lending professionals through group and individual training interventions.

Qualifications:

• 3+ years of training and/or education experience.
• 2+ years of work experience in the Mortgage Lending/Originations industry. This experience can be in a different capacity than training.
• Direct experience with Loan Processing desired.
• Proficiency in one on one and group coaching and training.
• Knowledge of a wide variety of training techniques and technologies. Including adult learning theories.
• Ability to demonstrate varied engagement practices in a virtual learning environment.
• Proficiency working collaboratively with leaders across organizational departments.
• Excellent written and verbal communication skills.
• Must be responsible, detail oriented, and maintain reliable follow through.
• Versatility, flexibility and a willingness to work within constantly changing priorities.
• Proficiency in Microsoft Office, specifically Excel, Outlook, Microsoft Teams, and Power Point.
• Must possess good judgment, leadership, and business acumen.
• Ability to be a creative, flexible, and innovative team player.

This job has expired.