Title Express Remote- Processor
Copart

Job Info

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The Title Express Processor is responsible for assisting auto insurance companies with the procurement of vehicle titles, and title paperwork, and working with financial institutions and vehicle owners.

Opening/scanning mail received

Call queue (ability to answer basic TP questions, give claim updates, and direct caller to correct party/team if applicable

Total Loss Packets (create and send all documents required per state guidelines)

Initial Lien Holder calls (Calls are to secure payoff information, Letters of Guarantee, and Copy of Title)

Initial calls to owners/insureds (these are customer-specific tasks and it used to inform owners of the packet that will be sent to them)

Follow-up calls to owners/insureds to follow up on needed documents or corrected documents needed

Follow-up calls to Lien Holders (for documents listed above in the initial call)

Will send out revised packets to the owners/insureds as needed

Will be held to the internal cycle times and other auditable criteria

Mail Approvals -Reviewing all mail to ensure that documents are compliant per State guidelines

Launch the "Okay to Pay" the owner/insured to the Insurance company after final review of file for compliance

Will monitor and work a shared inbox to ensure the tasks and directives are addressed and completed per company policy, timelines and contractual obligation.

Other tasks as assigned by management

Required Skills and Experience

2 plus years of office customer service experience

Education: HS degree

Proficient in basic office equipment and with Microsoft products

Ability to identify/analyze vehicle title documents within company and State guidelines

Ability to work closely with State DMV's and Lien Holder entities

Problem solver

Ability to multi-task

Basic 10 key proficiency

Ability to work in a fast-paced environment

Excellent communication skills -- written and verbal

Excellent customer service skills and attitude

Basic math skills

Ability to delegate/prioritize workflow

Ability to work independently or in a team environment

Ability to read/write in English fluently and effectively

Valid driver's license

Occasional overtime as needed

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