Tier 3/VOC Tech Specialist
Constant Contact

Job Info

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What you'll do:

• Provide technical software support for a global customer base
• Provide timely and high-quality technical support to clients worldwide via email, chat, phone, or as additional channels are identified in the future
• Respond to cases in our support ticketing system in a timely manner and manage a backlog of pending cases
• Formulate alternative or unique solutions to help customers achieve their goals
• Identify and report bugs to support leadership and product using JIRA
• Contribute to internal knowledge base for current and new team members
• Ensure support cases are properly classified for use in the app success initiative
• Days off and schedules may vary based on the needs of the business
• Other duties as assigned

Who you are:

• You are comfortable working with a SaaS solution and supporting customers who utilize it.
• You can communicate clearly in verbal and written form to a variety of audiences.
• You are comfortable and effective in presenting ideas and information to stakeholders.
• You enjoy thinking critically and are not daunted by complex situations.
• You are naturally inquisitive and curious which makes you a creative problem solver. 
• Self-driven to succeed in current position, as well as driven to excel in overall career
• You have great self-awareness and can take initiative and prioritize effectively.
• If you are bilingual, that is a plus!

This job has expired.