Telecommunication Specialist - Information Services
Bay Cove Human Services, Inc.

Job Info

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Mission Statement:

Bay Cove Human Services partners with people to overcome challenges and realize personal potential.

Job Summary:

The Telecommunications Specialist is responsible for the management of telecommunication services and vendors for the agency. Telecommunications include Internet, phone service, smart and cell phones, cable TV, video conferencing, eFax, and WebEx. The position handles vendor and customer relations, assessing needs and designing solutions, installing equipment, creating and maintaining systems, and analyzing costs and budgets. The position plays an important role in ensuring uninterrupted and secure telecommunication services and in planning for disaster recovery and emergency operations. This is a non-exempt position.

Essential Functions of Position:

•Survey and assess telecommunication equipment and services (Internet, phone, cable TV, and video conferencing) currently in use and coordinate changes to best fit agency needs and budgets.

•Determine and deploy telecommunication equipment and services for new locations and upgrades. Coordinate changes of telecommunication equipment and services for program or department moves.

•Order, prepare, and deploy new and replacement telecommunications equipment. Coordinate cancellation and disposal for services and equipment no longer needed.

•Coordinate moves, additions, and changes using project management processes and tools.

•Serve as a member of project teams implementing changes and new projects.

•Coordinate with colleagues in the IT Operations team to repair damaged or interrupted telecommunications equipment or services.

•Assess new and renewing telecommunication contracts and manage them through the contract review process.

•Manage the assessment and planning of telecommunications budgets for the entire agency. Identify opportunities for cost savings. Support the processing of regular payments for telecommunications equipment and services.

•Plan and manage business continuity for telecommunication equipment and services in the areas of security, risk assessment, disaster recovery, and emergency operations.

•Document and update procedures and records for the above systems and relationships.

•Assess areas for process improvement.

•Train end users about telecommunication equipment and services. Create training documentation

•Create and update documentation on processes, procedures, and contacts to ensure coverage by fellow team members during time away from work.

Requirements for the position:

•Degree or certificate required, with focus in telecommunications, business, finance, accounting, or computer science preferred.

•Demonstrated technical experience installing, maintaining, and troubleshooting telecommunications (Internet, voice, and video conferencing) equipment and systems.

•Demonstrated experience leading the assessment, design, and implementation of telecommunications solutions which fit organizational needs.

•Demonstrated accounting, administrative or business office experience with analyzing costs and budgets.

•Demonstrated customer service and vendor management experience.

•Ability to travel amongst sites for assessments, escalated issues, vendor relations, and emergencies as needed.

•Strong computer skills with solid experience in Microsoft OS and Excel.

•Ability to lift and transport moderately heavy objects such as boxes of telephone equipment.

Personal Characteristics:

•Strong orientation to details with good problem-solving, analysis, and organizational skills.

•Ability to establish working relationships with colleagues and vendors and ability to negotiate and resolve differences.

•Ability to prioritize and meet deadlines, to effectively handle various duties simultaneously, to work well under pressure, and to escalate appropriately.

•Ability to work independently while staying in communication with the team, responding to requests, and providing status updates.

•Strong initiative and ability to work well independently and as part of a diverse team.

•Strong verbal and written communication skills.

•Sensitivity to the needs of adults and children with mental illness, substance abuse, and/or developmental disabilities and those of their families.

•Commitment to improving the quality of services available to people with disabilities.

Physical Requirements

•Ability to lift and transport moderately heavy objects such as boxes of telephone equipment.

This job has expired.