18540 Technical Support Specialist II (Open)
Position Type:Full time
The Ascendon Technical Support Specialist is accountable for supporting the applications delivered by the Ascendon Product Development Teams. Below are the job requirements and main areas of accountability:
Essential Job Functions
% of Time
Investigate and Resolve Software Issues leveraging minimal help from the team and external resources
Work with Development Teams, Client Services and Managed Services for issue resolution
Respond to Service Requests, Configuration and Functionality Queries, and refine internal Documentation
Monitor and maintain production, customer test and internal environments; Proactively Identify and Address issues
Application Support on-call
Participate in and contribute at daily stand-up meetings
Regular and reliable attendance is required
Understands and adheres to CSG Security and Compliance standards as they appear in Information Security, Acceptable Use, Code of Conduct, and other corporate policies. Keeps abreast of all applicable regulations, laws, and policies as they presently exist and as they change or are modified.
Incumbent is accountable for professional working behavior to include: building and maintaining constructive working relationships, implementing proactive and concise communication, acting as a resource to colleagues, and engaging in collaborative thinking and problem solving while demonstrating CSG's core competencies and values.
An employee may perform duties outside of their normal responsibilities as needed.
Knowledge, Skills and Abilities