Technical Support - Printers
Ricoh USA

Austin, Texas

Posted in IT


This job has expired.

Job Info


POSITION PROFILE

Provides operations functions in one or all of the following areas: operates high volume duplicating equipment, performs associated copying tasks, provides copier maintenance and/or repair of customer site equipment.

This position will start out as work from home providing remote monitoring of print equipment at a customer location. When issues arise, you will need to travel to the client office to resolve or make a service call for more advanced issues. Once the business deems it safe, the position will work on-site at the client facility in Austin day to day.

JOB DUTIES AND RESPONSIBILITIES

  • Ensures convenience copiers and printers are working properly, checking for quality and stocked with paper and replaces toner as needed via daily inspections. Clears paper jams and informs technicians of specific problems.
  • Performs all repair service on customer copier equipment.
  • Maintains records for management reports and inventories of supplies needed.
  • Responds to and coordinates all service calls required by customer.
  • Maintains daily meter and service logs.
  • May travel between customer's buildings.
  • Ensures upkeep of convenience copier areas by keeping neat and well stocked.
  • Performs duties related to the shipping of materials.
  • Performs duties related to the receiving of materials.
  • May require periodic overtime on nights and weekends, including off-hour emergency response.
  • Uses all copier equipment, calculator, fax machine, postage meter and some PC.
  • Performs other duties as assigned.
  • Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.

QUALIFICATIONS (Education, Experience, and Certifications)
  • Requires high school diploma or GED and1-2 years of related work experience.
  • Some related copy job experience is preferred.
  • Computer literacy and ability to learn new software strongly preferred
  • Ability to work independently
  • Requires valid driver's license and minimum levels of auto insurance coverage per Ricoh as well as use of personal vehicle for work purposes


Benefits

This position comes with competitive starting pay and generous employee perks and benefits that include:

· Competitive starting pay

· Vacation eligibility after only 30 days on the job

· Paid sick time

· Health, dental and vision coverage after 30 days on the job

· Seven paid holidays plus five paid floating holidays per year

· College Tuition reimbursement

· Unparalleled training and growth opportunities

At Ricoh, we embrace and respect the collective and unique talents, experiences, and perspectives of all people. Together, we inspire remarkable innovation. That's how we live the Ricoh Way. And with our commitment to ethics, you can be sure that we're doing it with transparency, integrity and corporate social responsibility.

Become a valued member of our team. Click APPLY now or join our Talent Community for updates on future job postings.


Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.


This job has expired.

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