Technical Support Engineer
GDH

Richardson, Texas

Posted in IT
6 days ago


Job Info


GDH Consulting is looking for a Technical Support Engineer to work in Richardson, TX.


What You'll Do
The Customer Experience Center is a team of world-class technical experts whose primary focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. The High Touch Technical Services (HTTS) team is aligned to multiple geographic regions that together form one global, borderless premium support organization. Our #1 focus is to help customers deploy and operate their networks effectively, while delivering the best possible customer experience. Revered by many as the best networking school in the world, roles in the HTTS & TAC have a technology runway that never ends. The breadth and diversity of technology exposure is second to none!

Who You'll Work With


The HTTS Data Center Routing & Switching team provides third level technical support on a global basis via phone, email, web, and remote access for Data Center products to customers, partners, and other TAC teams. In this role you will gain insight on the detailed functionality of Cisco Nexus products and partner with all distributed elements of engineering and the service chain. With a technology runway that never ends, opportunities to develop your depth, breadth and diversity of technology expertise are second to none! The ideal candidate demonstrates an aptitude and appetite for learning complex network technologies in a dynamic and fast paced environment.

Role & Responsibilities
  • Provide level 3 technical support for Cisco Nexus Switching products
  • Analyze, configure, and troubleshoot layer-2 / layer-3 Data Center networks 
  • Build moderate-to-complex lab setups to duplicate and resolve customer problems 
  • Develop and deliver technical training's partners and other HTTS & TAC teams 
  • Work with software engineering to improve product quality by filing software defects and testing fixes 
Minimum Qualifications 
  • Bachelors degree or 3+ years related experience 
  • Working knowledge of layer 2 / layer 3 protocols and technologies, including: 
    • VPC 
    • Fabric Path 
    • Routing Protocols (OSPF, RIP, EIGRP, BGP, IS-IS) 
    • Multicast 
    • Spanning Tree 
    • OTV 
    • QoS 
    • Etherchannel 
    • SPAN / RSPAN 
  • Experience troubleshooting network or application performance issues 
  • Ability to communicate effectively both verbally and in writing 
Desired Skills
  • Software scripting (Python, Perl, JavaScript)
  • Hands-on experience with Cisco Nexus Switches (Nexus 9000, 7000, 6000, 5000, 3000) 
  • Hands on experience using network sniffers and troubleshooting tools such as traffic generators (Ixia, Spirent, Colasoft), 
  • Customer Support experience is preferred 
  • Cisco Certifications: CCNA, CCNP 



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