Technical Support Engineer
GDH

Richardson, Texas

Posted in IT


This job has expired.

Job Info


GDH Consulting is looking for a Technical Support Engineer to work in Richardson, TX.


Who You Are
  • You'll assist customers in troubleshooting hardware/software related issues on various platforms and provide technical assistance to company customers.
  • Troubleshoot error messages and suggest layer-2 / layer-3 switch configurations. 
  • Support Core, distribution and access layers switches. 
  • You can use Layer 2 Cisco's Switching platform knowledge (e.g. system architecture, switching and forwarding issues) in Catalyst Switches C6500, C4000, C3000, C2900, and other Layer 2 devices to work with customers and BUs. 
  • Solving customer network severity cases in a timely manner by using Cisco Enterprise Switch technologies. 
  • You effectively utilize moderately complex lab setups to duplicate and solve problems. 
  • Submits complete and correct software defect reports in area of expertise with collaboration and supervision. 
  • You will suggest modifications to processes and procedures and analyze situations and data that requires a review of identifiable factors. 
  • You're able to present ideas and interact within TAC and development teams at peer level. 
Minimum Qualifications
  • Bachelor's degree typically required, with 2 or more years related experience in Layer 2 switching technologies and troubleshooting.
  • You have prior technical support experience (e.g. customer support, helpdesk). 
  • Communicates effectively verbally and in writing. 
  • Works independently to define problems and deliver solutions with a high level of customer satisfaction. 
  • Ability to debug broad, complex unique network topologies with mixed media protocols. 
Desired Skills
  • Strong Layer 2 & 3 Cisco's Switching platform knowledge and hands-on experience in Catalyst Switches C9000, C6500, C4000, C3000, C2900, and other Layer 2 devices
  • Requires engineer to be well-versed in spanning tree protocol, DHCP, multicast, QoS, VLAN and VTP, 6500 VSS, and SPAN and RSPAN. 
  • You will be using networking tools such as traffic generators (e.g lxia), sniffers etc, to perform regular job duties of this position 
  • Working experience with traffic generators such as Ixia or Spirent 
  • Cisco Certifications: CCNA, CCNP, and/or CCIE 
Education
  • BS or BA in engineering or computer science, or equivalent experience


This job has expired.

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