GDH Consulting is looking for a Technical Support Engineer to work in Richardson, TX.
Who You Are
You'll assist customers in troubleshooting hardware/software related issues on various platforms and provide technical assistance to company customers.
Troubleshoot error messages and suggest layer-2 / layer-3 switch configurations.
Support Core, distribution and access layers switches.
You can use Layer 2 Cisco's Switching platform knowledge (e.g. system architecture, switching and forwarding issues) in Catalyst Switches C6500, C4000, C3000, C2900, and other Layer 2 devices to work with customers and BUs.
Solving customer network severity cases in a timely manner by using Cisco Enterprise Switch technologies.
You effectively utilize moderately complex lab setups to duplicate and solve problems.
Submits complete and correct software defect reports in area of expertise with collaboration and supervision.
You will suggest modifications to processes and procedures and analyze situations and data that requires a review of identifiable factors.
You're able to present ideas and interact within TAC and development teams at peer level.
Bachelor's degree typically required, with 2 or more years related experience in Layer 2 switching technologies and troubleshooting.
You have prior technical support experience (e.g. customer support, helpdesk).
Communicates effectively verbally and in writing.
Works independently to define problems and deliver solutions with a high level of customer satisfaction.
Ability to debug broad, complex unique network topologies with mixed media protocols.
Strong Layer 2 & 3 Cisco's Switching platform knowledge and hands-on experience in Catalyst Switches C9000, C6500, C4000, C3000, C2900, and other Layer 2 devices
Requires engineer to be well-versed in spanning tree protocol, DHCP, multicast, QoS, VLAN and VTP, 6500 VSS, and SPAN and RSPAN.
You will be using networking tools such as traffic generators (e.g lxia), sniffers etc, to perform regular job duties of this position
Working experience with traffic generators such as Ixia or Spirent
Cisco Certifications: CCNA, CCNP, and/or CCIE
BS or BA in engineering or computer science, or equivalent experience