Technical Support Engineer

Richardson, Texas

Posted in IT
3 days ago

Job Info

GDH Consulting is looking for a Technical Support Engineer to work in Richardson, TX.

Who You Are
  • You'll assist customers in troubleshooting hardware/software related issues on various platforms and provide technical assistance to company customers.
  • Troubleshoot error messages and suggest layer-2 / layer-3 switch configurations. 
  • Support Core, distribution and access layers switches. 
  • You can use Layer 2 Cisco's Switching platform knowledge (e.g. system architecture, switching and forwarding issues) in Catalyst Switches C6500, C4000, C3000, C2900, and other Layer 2 devices to work with customers and BUs. 
  • Solving customer network severity cases in a timely manner by using Cisco Enterprise Switch technologies. 
  • You effectively utilize moderately complex lab setups to duplicate and solve problems. 
  • Submits complete and correct software defect reports in area of expertise with collaboration and supervision. 
  • You will suggest modifications to processes and procedures and analyze situations and data that requires a review of identifiable factors. 
  • You're able to present ideas and interact within TAC and development teams at peer level. 
Minimum Qualifications
  • Bachelor's degree typically required, with 2 or more years related experience in Layer 2 switching technologies and troubleshooting.
  • You have prior technical support experience (e.g. customer support, helpdesk). 
  • Communicates effectively verbally and in writing. 
  • Works independently to define problems and deliver solutions with a high level of customer satisfaction. 
  • Ability to debug broad, complex unique network topologies with mixed media protocols. 
Desired Skills
  • Strong Layer 2 & 3 Cisco's Switching platform knowledge and hands-on experience in Catalyst Switches C9000, C6500, C4000, C3000, C2900, and other Layer 2 devices
  • Requires engineer to be well-versed in spanning tree protocol, DHCP, multicast, QoS, VLAN and VTP, 6500 VSS, and SPAN and RSPAN. 
  • You will be using networking tools such as traffic generators (e.g lxia), sniffers etc, to perform regular job duties of this position 
  • Working experience with traffic generators such as Ixia or Spirent 
  • Cisco Certifications: CCNA, CCNP, and/or CCIE 
  • BS or BA in engineering or computer science, or equivalent experience

More jobs for you in IT


Posted about 6 hours ago


Posted about 5 hours ago


Posted about 5 hours ago

United Rentals
View IT jobs »

New post from our employment blog

How to Create the Perfect Elevator Pitch

How to Create the Perfect Elevator Pitch

Congratulations, you have just scored a job interview! With more

Read full blog post
Share this job with the community

Click a community link below, and then social share the Technical Support Engineer job.

African American Job Search Logo
Asian Job Search Logo
Disabled Job Seekers Logo
Hispanic Job Exchange Logo
LGBT Job Search Logo
Seniors to Work Logo
US Diversity Job Search Logo
Veteran Job Center Logo