Technical Support Engineer
CyberCoders

Job Info

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Technical Support Engineer If you are a Technical Support Engineer with experience, please read on!

We are a growing, 150-employee startup (well funded, Series B) that is disrupting the retail space. We are backed by three VERY well known figures and have a SaaS offering that utilizes AI along with cutting edge technologies to truly understand our customer base to cater to them, ensuring repeat long-standing business.

--This will be a hybrid role and require working on-site in either location: Financial District of New York, NY or Boston, MA--
What You Will Be Doing -Troubleshoot technical issues and ensure customers stay informed to the status/solution of their issue
-Work alongside the development teams to drive incident resolution for configuration, code, or other service deficiencies impacting customers
-Properly escalate unresolved issues to appropriate internal teams
-Collaborate in tandem with customer success and engineering teams as needed to resolve more complex customer issues
What You Need for this Position -BS degree in Information Technology, Computer Science or relevant field
-Customer facing experience
-Experience with Linux
-Familiarity with Zendesk or similar remote help desk software
What's In It for You -Competitive base pay
-Full Benefits
-401k
-Equity
-Quick interview process!
-Founded and backed by top notch experts with proven track records!
So, if you are a Technical Support Engineer with experience, please apply today!
- Applicants must be authorized to work in the U.S.



*CyberCoders, Inc is proud to be an Equal Opportunity Employer*



All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.



*Your Right to Work* - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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