Technical Analyst
University of Miami

Job Info

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Current Employees:

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The Technical Analyst 1 facilitates the implementation and administration of data integration, management, and reporting. Moreover, the incumbent processes security access to relevant systems and reviews the flow of data from various subsystems into the general ledger. The Technical Analyst 1 also participates in month-end and year-end fiscal processes.

Department Specific Functions

1. Provides Tier 2 technical support for various enterprise applications, including but not limited to:

• Microsoft Office 365 suite (excluding Outlook and OneDrive).

• Adobe Creative Cloud for design and multimedia applications.

• Google Workspace for productivity and collaboration tools.

• Box for cloud storage and file sharing.

• Qualtrics for survey and research data collection.

• Additional applications and services as required by the department.

2. Troubleshoots complex issues and provides advanced technical support for users encountering problems with these applications.

• Assists in resolving connectivity, performance, and integration issues.

• Participates in the implementation and administration of additional enterprise applications and services as necessary.

3. Collaborates with stakeholders to ensure seamless integration of enterprise applications with existing systems and workflows.

• Facilitates the development, testing, and implementation of new interfaces and integrations.

• Reviews and maintains relevant systems' interfaces to ensure data integrity and consistency.

4. Provides training and documentation for end-users on enterprise applications and related processes.

• Develops training materials and conducts sessions to educate end-users on best practices and troubleshooting techniques.

• Creates and maintains documentation for enterprise applications, including user guides and troubleshooting resources.

Minimum Qualifications

• Bachelor's degree in relevant field.
  
• Minimum 2 years of relevant experience. Any relevant education, certifications and/or work experience may be considered.
  

Knowledge, Skills and Attitudes:

• Technical Proficiency & Troubleshooting: Proficient in IT fundamentals and troubleshooting skills.

• Communication & Collaboration: Strong communication skills and a collaborative mindset.

• Analytical Thinking & Problem-Solving: Analytical thinking for problem-solving and decision-making.

• Adaptability & Time Management: Ability to adapt, manage time effectively, and prioritize tasks.

• Security Awareness & Ethical Conduct: Knowledge of security practices and commitment to ethical conduct.

• Continuous Learning & Innovation: Eagerness for continuous learning and innovation.

• Customer Focus & Professionalism: Customer-focused approach and professionalism in interactions.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:
Full time

Employee Type:
Staff

Pay Grade:
A8

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