POSITION PROFILE
The Technical Account Support Specialist acts as a trusted technical advisor to Ricoh's Premier Application Support Customers, providing premium support services aligned to the customers priorities in order to maximize the business value of their Ricoh Investments related to the Applications they support. The Technical Account Specialist is Responsible for the daily operational, support and administration of one or more Ricoh installed applications within a customer's location. Functions as the point of contact for end user support as well as the primary administrator for application integrity and maintenance. Manages reporting and achieving application effectiveness and contracted Service Level Agreements. Coordinates support activities according to customer's and Ricoh's IT Statement of Work. Communicates effectively with customer's IT administration and end users in planning and issue resolution. Creates and maintains updated process and operating procedures documentation. Escalates any unresolved issues and assures resolution and follows up for completion.
JOB DUTIES AND RESPONSIBILITIES
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