Team Leader- Configuration Center
CDW

North Las Vegas, Nevada

Posted in IT
15 days ago


This job has expired.

Job Info


The Configuration Center Team Leader is responsible for ensuring the proper procedures for workflow management are followed. This position manages workflow effectively in a high-volume and dynamic environment to reach pre-determined production team goals.

 

Key Areas of Responsibility

  • Assign day to day work and manage area workflow
  • Ensure technician has access to necessary tools to keep current on technologies and best practices.
  • Facilitate open communication with Sales. Communicate updates on configuration orders to internal customers and update records.
  • Train new coworkers on internal processes, and resolving issues with configuration orders.
  • Assist with efforts to maintain awareness of new technologies.
  • Assist in creating process documentation and ensure existing processes are followed.
  • Monitor coworker utilization rates and consult with management if a coworker falls below acceptable levels.
  • Execute daily reports ensuring department KPI goals are met

 

Responsibilities

  • Assist with researching new service opportunities and communicating important information to technicians.
  • It may be necessary on occasion for this individual to work beyond their regularly scheduled shift
  • Demonstrate ability to lift and carry up to 50 pounds of force rarely (0-12% of the workday). The team lift system must be utilized for loads weighing more than 50 pounds.
  • Demonstrate ability to push and pull up to 50 pounds of force occasionally (0-33% of the workday), and 51-75 pounds rarely (0-12% of the workday).
  • Demonstrate ability to perform eight or more hours of standing, walking, bending, lifting, stooping and carrying products in combination at any given time.
  • Ability to work in a warehouse environment which includes changes in temperature as weather fluctuates, noise from conveyors and forklifts.

Minimum Qualifications

  • High School diploma or GED
  • A+ Certification or entry level PC certification

 

Other Required Qualifications

  • Ability to perform all configurations in their assigned area.
  • Ability to troubleshoot computer systems and peripherals
  • Strong verbal and written communication skills
  • Strong problem solving and analytical skills
  • Ability to multitask effectively
  • Ability to quickly learn about new technology and keep pace with an ever-changing industry
  • Ability to monitor work flow
  • Ability to prioritize tasks and maximize the tools and resources of the Configuration Center.
  • Basic knowledge of Microsoft Office Suite
  • Demonstrate ability to lift and carry up to 50 pounds of force rarely (0-12% of the workday). The team lift system must be utilized for loads weighing more than 50 pounds.
  • Demonstrate ability to push and pull up to 50 pounds of force occasionally (0-33% of the workday), and 51-75 pounds rarely (0-12% of the workday).
  • Demonstrate ability to perform eight or more hours of standing, walking, bending, lifting, stooping and carrying products in combination at any given time.
  • Ability to work in a warehouse environment which includes changes in temperature as weather fluctuates, noise from conveyors and forklifts.

 

Preferred Qualifications

  • Network+ certifications
  • Basic knowledge of CDW’s internal systems
  • Internal Candidates
  • Worked as a Level Two Technician


This job has expired.

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