Support Coordinator - Registration Renewals
Holman Enterprises

Mount Laurel, New Jersey

Posted in Automotive


This job has expired.

Job Info


Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.

Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What's Right.

JOB INPUTS

This position has direct contact with our Client's Fleet Administrators, Drivers, and Client Relations Departments as well as works directly with State Divisions of Motor Vehicles and Licensing Agencies. The Support Coordinator is a team lead position responsible for managing workload distribution, researching state rejections, root-cause problem analysis, and working proactively to research potential client escalations.

  • Monitors work flow and acts as a short term back up to administrators or fellow support coordinators' duties
  • Analyze & prepare client documents for licensing/reporting compliance recommendations
  • Update and maintain system parameters in multiple platforms' requirements.
  • Collaborate with internal and external partners to ensure licensing systems and pre-requisites are up to date with the most recent State and County guidance.
  • Ability to think critically and understand strategic goals
  • Works closely with clients that have special requirements
  • Handles inquires and researches challenges associated licensing
  • Acts as a liaison between customers and various ARI departments.
  • Assist with training new and existing employees and assists co-workers with questions.
  • Communicate state specific licensing requirements and DMV information to internal and external clients in a way that is easy for them to comprehend and action on.
  • Troubleshoot delays in licensing and communicate with the appropriate internal team(s) to resolve and roadblocks.
  • Analyze data and identify licensing trends to proactively resolve potential licensing concerns.
  • Review daily reporting to manage workflow of the team and ensure timely submission of events.
  • Responsible for communicating directly with clients via phone, email, and CRM tools.
  • Oversee and respond to licensing status requests.
  • Performs all other duties and special projects as assigned.
Education and/or Training:
  • Bachelor's degree or equivalent experience required
  • Prior experience leading a team is a plus
  • Additional education, certifications, or other distinctions are a plus
  • Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
Relevant Work Experience:
  • Knowledge of DMV Regulations and processes
  • 2-4 years' experience in an administrative role
Planning/Organizing/Managerial Knowledge:
  • Research and problem solving skills
  • Must have excellent organization skills, detail oriented and ability to handle multiple priorities to meet required deadlines
  • Must have the ability to work both independently and in a team environment
  • Ability to prioritize tasks
  • Ability to function well in a high-paced work environment
  • Understands the key business drivers; uses this knowledge in own work. Expands fundamental knowledge in own function and broadens skills
  • Applies expertise to improve efficiency and accomplish objectives within own area of responsibility
  • Decisions are guided by policies and procedures; receives moderate guidance and oversight from manager
Communicating & Influencing Skills:
  • Must have the ability to communicate effectively with all levels of employees, customers and vendors
  • Strong verbal and written communication skills
  • Ability to summarize and explain information to others
  • Strong research and presentation skills
  • Strong interpersonal and customer service skills
  • Interprets customer needs and assesses requirements
  • Responds to non-standard requests from customers; investigates with assistance from others as needed

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


This job has expired.

More Automotive jobs


Holman Enterprises
San Diego, California
Posted 1 minute ago

Holman Enterprises
Bartlett, Illinois
Posted 1 minute ago

Holman Enterprises
Mount Laurel, New Jersey
Posted 1 minute ago

Get Hired Faster

Subscribe to job alerts and upload your resume!

*By registering with our site, you agree to our
Terms and Privacy Policy.