University Overview
The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
Posted Job TitleSupervisor, Transportation and Parking; Business Services DivisionJob Profile TitleSupervisor, Transportation and ParkingJob Description SummaryPenn Parking Services has over 45 full and part time employees, including salaried professional, hourly paid and unionized staff. Parking Services provides oversight of revenue collection and control, capital improvements, maintenance & cleaning of equipment and property; resource and people management including labor scheduling for 27 lots & garages.Job Duties
Process parking payments via credit cards and cash, utilizing multi-point of sale processors: cash registers, stand-alone credit card terminals, and payment kiosks.
Provide excellent customer service, and maintain control of parking facility to which assigned.
Provides management with audits, inspections and reports outlining day to day operations, equipment functionality and makes recommendations for improvements.
Supervise unionized Parking Attendants & Hard Surface employees by maintaining proper staffing needs on a daily basis, overseeing their activities & maintaining adherence to the respective collective bargaining agreements.
Supervise part-time staff & occasional workers in directing vehicles during special events, providing additional security in parking facilities.
Provide support in the staffing of special events including, Penn Relays, Alumni Weekend, Graduations.
Through daily patrols of all parking facilities inspect and report to the Senior Supervisor any unsafe conditions and/or faulty, broken or missing equipment.
Monitor computer systems and meters. Coordinate routine, preventative and emergency repair of these deficiencies with the Facilities Department or the appropriate outside vendor as instructed by superiors.
Assist in identifying trends in the operation that impact staffing, revenue & access control problems including the monitoring of overtime utilization.
Enforce parking regulations by monitoring parking facilities on a routine basis; issuing warnings, tickets and authorize the towing of illegally parked vehicles in coordination with the Parking Office and a private towing contractor.
Manage special projects assigned by management.
Qualifications
A High School Diploma or GED and 2 years to 3 years of experience or equivalent combination of education and experience is required. Associate's Degree or more highly regarded.
Demonstrated operational management experience in a 7-day customer service operation. Previous exposure to facility upkeep and renovation.
Experience supervising and developing customer service staff (preferably unionized staff) is required.
Demonstrated experience coordinating support for special events.
Solid organizational & problem-solving skills.
Strong interpersonal and written communication skills.
Must hold a valid US driver's license.
Flexibility and willingness to work a schedule to support business needs which may include evenings and weekends.
About the Business Services Division
The Business Services Division (BSD) supports the individual and collective needs of the Penn community by promoting a hospitable, customer-friendly campus environment through the provision of mission-critical services and essential operations. BSD's mission is to provide high-quality service in a fiscally responsible manner. The Division is currently focused on three major initiatives:
Revenue growth/retention through improved marketing efforts, extended services, and development of new distribution channels.
Driving productivity for the Division and its customers through the better use of technology.
Enhancing service offerings through upgrades and expansions of facilities.
For more information about all BSD does in service to the Penn Community, please visit: http://cms.business-services.upenn.edu
For more information on Penn Parking Services please visit: https://https://www.business-services.upenn.edu/services/parking-services
Job Location - City, StatePhiladelphia, PennsylvaniaSupervisor, Transportation and ParkingDepartment / SchoolBusiness ServicesPay Range$17.98 - $25.00 Hourly RateSalary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile. Affirmative Action Statement
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