Student Front Desk Assistant-UMR
University of Minnesota - Rochester

Job Info

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Job Title: Student Front Desk Assistant-UMR
Location: Rochester
Regular/Temporary: Regular
Full/Part Time: Part-Time
Job ID: 360511
About the Job

The University of Minnesota Rochester employs several students to manage various welcome desks throughout campus. Desk Assistants develop important skills such as communication, teamwork, customer service, leadership, and office administration. These skills are developed through responsibilities such as:

answering phone callsgreeting guests in-personlearning and sharing resources with visitors (customer service)supporting UMR staff with a variety of office organization tasks

This centralized Desk Assistant application applies to 5 departments: Residential Life Admissions UMR Library[Work Study required]Chancellor's Office [Work Study required]Student Services (Student Success, Engagement, and Equity & OneStop Services) [Work Study required]Additional specific Desk Assistant tasks and responsibilities for each area can be found below. Applicants can select as many areas that they wish their application to be considered. Area Specific Tasks & Responsibilities Residential Life | Desk Assistants are an extension of the Residential Life team, as the first point of contact for residents and guests in the residence halls. Residential Life has two front desks - one in the Student Life Center and the second in 318 Commons. Approximately 16 Desk Assistants are hired to work for Residential Life.

Log and distribute packagesCheck out equipment and suppliesAssist with lockoutsAnswer residents' questionsRespond to in-hall incidents and emergenciesAssist the Assistant Community Life Director & Director of Residential Life with various tasks and projects

Note: This position includes work every other weekend and possible late evening hours.Admissions | Desk Assistant in Admissions will greet visitors to UMR and assist Admissions staff in daily office management tasks.

First point of contact for daily tours of prospective students & their familiesAnswering phone/transfer calls & greeting guests Packing & mailing admitted student packets Scanning/copying/printing/organizing sensitive documents Updating welcome screens & getting materials ready for daily campus tours Maintaining cleanliness & organization of the Admissions lobby area

UMR Library | Desk Assistants in the Libraries will help maintain library services and property, and support guests utilizing the space.

Assist patrons with basic technology issuesPickup and deliver materials to the Rochester Public LibraryAssist patrons in locating books or other materialsAlert the librarian when supplies need to be reorderedKeep the library in good orderAssist the librarian as needed

Chancellor's Office | This position has been created for the purpose of assisting the Chancellor's Executive Assistant; the Business Office Manager; the Facilities & Operations Director; the Director of Employee Engagement, Development and Wellbeing and the Vice Chancellor for Finance and Campus Resources as well as Campus Resources Staff.

Receptionist for Chancellor's Office - meet, greet, direct, answer phones.General office duties such as running errands, making copies, scanning, faxing, routing mail, filing, and shredding. Must be comfortable with the responsibilities in handling confidential materials. You will be required to attend a 30-minute FERPA training session. You may be asked to help re-organize rooms (moving tables and chairs) and support events on campus. There is some lifting involved with this position.Assist with monthly reconciliation of travel documents and procurement cards.Create Microsoft Excel (or Google) spreadsheets as directed.Proofreading and other duties as assigned.

Student Services | The Student Services Desk Assistant position welcomes and connects UMR students and guests with SSEE/OneStop staff, and is responsible for various office tasks that support Student Life at UMR.

Checking in guests and connecting them with SSEE/OneStop staffScanning/copying/printing/organizing sensitive documentsCreating documents (google docs/sheets) and flyers for various SSEE eventsSending emails and communication support for coach classes, UMR student newsletter, and other areas of student support.Assist in creating displays or other methods of supporting student programming on campus.Maintain cleanliness and organization of the SSEE/OneStop check-in area.

Number of Openings: Variable upon area. Start Date: September 3, 2024(employment contract may be renewed annually)

Work Schedule: Arranged by supervisor. 4-7 hours a week is common.

Qualifications

Qualifications: Applicants must be enrolled, full-time, UMR students. Work Study is required for the Library, Chancellor's and Student Services positions. Applicants must live on campus for the Residential Life position.

Qualifications: Applicants must be enrolled, full-time, UMR students.Work Study is required for the Library, Chancellor's and Student Services positions.Applicants must live on campus for the Residential Life position.

Relevant skills and abilities include: customer service, clerical, computers and word processing programs, Google-based applications, active listening, communication, service orientation, critical thinking, reading/written comprehension, oral expression, creativity, organizational skills and time management. Applicants who are responsible, motivated, and who take initiative will be considered highly.

How To Apply

Application & Hiring Timeline:Please complete an application using the link below. Log in using your UMR account (you may need to log out of any personal gmail accounts first). To apply for one or more of these positions, complete the 2024 UMR Desk Assistant Application and submit your video response to the interview questions by Sunday, May 12, 2024. Interviews will be conducted by Asynchronous Video Interviews. Please record your responses to the interview questions and submit your video in the Application. Interview QuestionsTips for video interviews Applications will be reviewed in May for current students and July for first-year applicants. If staff have any follow-up questions, you will be contacted via your UMR email.
For any questions or concerns regarding your application, please contact stuserv@r.umn.edu

Diversity

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-UOHR (8647).

Employment Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

About the U of M

The University of Minnesota Rochester (UMR)

The University of Minnesota Rochester (UMR) offers distinctive health sciences education to prepare students for a broad spectrum of current and emerging careers, ranging from patient care to pure and applied research. Serving more than 750 students in the heart of downtown Rochester, UMR is "recoding the DNA of learning" through individualized experience, personal growth, community engagement, and an integrated health sciences curriculum for tomorrow's health professionals.

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