Student Account Specialist/Collections
North Central College

Job Info

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Posting Number:

S000806

Position Title:

Student Account Specialist/Collections

Department:

Business Office

Division:

Business Affairs

Supervisor Title:

Student Accounts Supervisor

Status:

Full Time Regular

Position Summary:

Under the supervision of the Student Accounts Supervisor, coordinate student tuition and fee related billing, collection of amounts due and recording payments and adjustments to tuition accounts. Receive and process payments made to the College on a daily basis and balance the transactions to system generated reports, which indicate the status of accounts. Assist students, parents Alumni, friends of the College, faculty and staff in a friendly and welcoming manner. Analyze variances between the general ledger and sub-systems for student accounts. This position is highly customer focused.

Description of Key Responsibilities:

1. Responsible for the processing of student billing, maintaining auto-billing tables and refund schedules in the Colleague system and updating student billing on a weekly basis.
2. Provide information and answer inquiries from students, parents, faculty, administration and staff relating to student accounts and billing.
3. Receipt and reconcile online payments on a daily basis
4. Reconcile credit card, check and cash receipting daily
5. Receipt student account monies on a daily basis with quality customer service and professionalism
6. Receipt monthly collection payments and reconcile collections accounts
7. Process student refunds on a weekly basis
8. Prepare direct billing statements for all sponsor billing and special billing statements for student as requested
9. Adjust student accounts for special billing such as parking fines, library fines, policy violations, and late payment fees
10. Send out delinquent statements on a monthly basis
11. Post Financial Aid awards to student accounts
12. Add and release holds prior to semester registration and graduation
13. Provide information and answer inquiries from students, parents, faculty, administration and staff relating to student accounts and billing.
14. Participate in new student orientation events
15. Assist in the annual preparation of the IRS 1042-S and 1098-T tax forms
16. Demonstrate a strong commitment to continuous quality improvement
17. Support the College's mission, mission and values, and contribute to the advancement of the College's Strategic Plan
18. Demonstrate civil and inclusive behavior when interacting with staff, faculty, students and visitors to the College. Promote a flexible, collaborative and inclusive work and living environment and engage in educational opportunities to increase awareness and understanding of diversity and inclusion
19. Perform other duties as assigned
OTHER KEY RESPONSIBILITIES

1. Support the College's mission, vision and values, and contribute to the advancement of the College's Strategic Plan.
2. Demonstrate a strong commitment to continuous quality improvement.
3. Demonstrate civil and inclusive behavior when interacting with staff, faculty, students and visitors to the College. Promote a flexible, collaborative and inclusive work and living environment and engage in educational opportunities to increase awareness and understanding of diversity and inclusion.

Required Knowledge, Skills and Abilities:

An individual in this position must possess the proficiency, wherewithal and knowledge of principles and processes for providing high-quality service to both internal and external constituents of the College.

1. Ability to quickly grasp knowledge of the College organization and operation, in particular, cashiering, accounts receivable and/or accounts payable procedures.
2. Ability to deal with numerous transactions, in various stages of completion, concurrently, in an environment where interruptions regarding requests for information are routinely experienced. This requires a person who is well organized, detail oriented, flexible and able to effectively prioritize tasks.
3. Ability to consistently demonstrate excellent interpersonal skills in dealing with persons both internal and external to the College, on the telephone, in person, and via e-mail. Ability to work effectively as a member of a small staff where teamwork and cooperation are the rule.
4. Knowledge of and ability to use computer-based systems including database management, spreadsheet applications and word processing.5. Ability to communicate in the English language, both orally and in writing, in a manner consistent with professional standards.
6. Ability to apply mathematical skills necessary for such tasks as extending quantities, performing calculations, and compiling, summarizing and analyzing data.

Distinguishing Characteristics:

Excellent interpersonal skills are essential.

Education/Training:

A high school diploma is required. Some college-level training in accounting, with experience in cashiering, accounts receivable and/or accounts payable, is preferred.

Experience:

At least two years' experience in general office/clerical, accounting and customer service. Experience with Ellucian Colleague is preferred.

Is This a Temporary Position?:

No

Employment Conditions:

An offer of employment is contingent upon successful completion of the College's background screening process.

Number of Vacancies:

1

EEO Statement:

North Central College is an Equal Opportunity Employer committed to increasing the diversity of our workforce. NCC provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application or hiring process, please notify the Office of Human Resources. Determinations for reasonable accommodation will be made on a case-by-case basis.

Open Until Filled:

Yes

Special Instructions to Applicant:

Applicants who would enrich the diversity of the campus community are strongly encouraged to apply.

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