Get Hired Faster

Sr. Windows Desktop Engineer Job in Rochester, NY:
Modis

Rochester, New York

Posted in IT


This job has expired.

Job Info

Sr. Windows Desktop Engineer Job in Rochester, NY:

Direct hire

Provides technical support and management of the end users including on-site and remote support for all laptops, desktops, printers, and other computing devices. Is the escalation point for complex problems requiring expert technical knowledge and understanding of business requirements. This role may contribute to the direction, selection of products and services, planning, and implementation of technology for the end user environment. Assist Infrastructure team where applicable with a variety of technologies. Strong customer service skills, willingness to learn and grow, and a sense of urgency and accountability are all requirements for this role.

Main Tasks / Responsibilities of the Sr. Windows Desktop Engineer Job in Rochester, NY:

  • Provides all levels of technical support required as well as expert level as the point of escalation for IT Operations & Global Service Desk team members.
  • Assists in prioritizing work activities across the team to achieve service levels requirements.
  • Creates, maintains, and documents processes and procedures following standards and policies, including configuration and change management.
  • Ensures utilization of the service management tools for logging, managing, and resolving incidents and requests.
  • Provide users one-on-one technology training.
  • Assist with technical documentation and contribute to the creation / publishing of Knowledge Base articles used by all levels of support.
  • Troubleshooting, maintaining, and upgrading IT infrastructure including PC products, servers, network, WiFi, and other hardware/software
  • Complete new PC implementations and relocations.
  • Must be physically able to safely lift and move full-tower PCs, desktop printers, and LCD monitors.
  • Work across global teams to create common processes and procedures, which contribute to continuous improvement on the service delivery levels for all IT support.
  • Maintains a best-in-class customer-service focus and attitude at all times, and holds others accountable for the same.
  • Final point of contact for all escalated resolutions.
  • Ability to prioritize activities and collaborate with other teams to deliver the best solution to the end users; is able to influence without authority.
  • Excellent problem solving/analytical skills and proven ability to form effective, customer-oriented business partnerships.
  • Excellent communication and interpersonal skills, and ability to work effectively with all organizational levels within a culturally diverse environment.

    • Requirements of the Sr. Windows Desktop Engineer Job in Rochester, NY:
  • Required to work an after-hours rotation as needed to meet project deadlines, system maintenance, work assignments, repairs or to address emergencies.
  • Including "after-hours," nights, weekends, and holidays.

    • Qualifications of the Sr. Windows Desktop Engineer Job in Rochester, NY:
  • Associates Degree in Computer Science or related discipline or IT Technical training plus certifications.
  • Minimum of 5 years' experience in a hands-on technical role.
  • Expert / industry-leading experience, knowledge, and troubleshooting skills in the following technical areas:
  • Administering enterprise environments with Windows 10 and O365 Environment
  • SCCM, RDP, SharePoint, Solidworks, VPN and remote environments.
  • TCP/IP, DNS, WINS, DHCP, LAN, wireless, AD, Cisco Hosted Telecom - Kurmi, Jira, Confluence, ServiceNow, AWS Cloud, VMWare, Dell, TEAMS, & Video Conferencing

    • Preferred Qualifications:
  • Bachelor's degree in Computer Science
  • Certifications are a big plus, A+, Net+, MCSA/MCSE, MCTS, Security+, CCENT/CCNA/CCNP.
  • Excellent written and verbal communication, interpersonal, and leadership skills; ability to work effectively with all organizational levels within a culturally diverse environment.

    • For more information or to be considered for the Sr. Windows Desktop Engineer Job in Rochester, NY please contact Thomas Mccarthy at Thomas.Mccarthy@modis.com

    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.modis.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records

    Apply


    This job has expired.

    More IT jobs


    .NET Backend Software Developer
    CAI
    Chicago, Illinois
    Posted about 1 hour ago

    .NET Backend Software Developer
    CAI
    Albany, New York
    Posted about 1 hour ago

    .NET Backend Software Developer
    CAI
    Trenton, New Jersey
    Posted about 1 hour ago
    View IT jobs ยป

    Get Hired Faster

    Subscribe to job alerts and upload your resume!

    *By registering with our site, you agree to our
    Terms and Privacy Policy.

    Connect with us: Link to LinkedIn Link to Facebook Link to Twitter Email Veteran Job Center
    Terms and Privacy Policy | © 2024 SEARCHBOX L.L.C.