Sr Manager, Solutions Engineering
PayPal Inc.

Job Info

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At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized and secure.

Job Description Summary:
The PayPal Global Professional Services team is responsible for providing technical consulting, solutioning, and integration services for the implementation of PayPal's payment, identity, and platform capabilities, as well as representing the wider product set available to major global partners and merchants. We are currently seeking a Senior Manager of North America Channel Partners Solutioning. The Channel Partner segment works with global ecommerce, PSP, and B2B platform providers to offer our services to SMB's and Enterprise customers, allowing PayPal to grow at scale. This position requires excellent interpersonal, communication, and leadership skills. The ability to build rapport and establish credibility with external customers, multiple internal stakeholders across the organization and levels is essential. In addition, a strong technical command of Internet technologies and software integrations that leverage APIs is required in conjunction with the ability to push creative thinking beyond the boundaries of existing practices and mindsets. This is a hands-on, leadership, and management role, with a high touch interaction of cross functional stakeholders.

Job Description:

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

The PayPal Global Professional Services team is responsible for providing technical consulting, solutioning, and integration services for the implementation of PayPal's payment, identity, and platform capabilities, as well as representing the wider product set available to major global partners and merchants. We are currently seeking a Senior Manager of North America Channel Partners Solutioning. The Channel Partner segment works with global ecommerce, PSP, and B2B platform providers to offer our services to SMB's and Enterprise customers, allowing PayPal to grow at scale. This position requires excellent interpersonal, communication, and leadership skills.The ability to build rapport and establish credibility with external customers, multiple internal stakeholders across the organization and levels is essential. In addition, a strong technical command of Internet technologies and software integrations that leverage APIs is required in conjunction with the ability to push creative thinking beyond the boundaries of existing practices and mindsets. This is a hands-on, leadership, and management role, with a high touch interaction of cross functional stakeholders.

This role will require the ability to achieve results through others as well as the flexibility to operate in fast-changing environment. Maintaining visibility of all work streams and metrics across multiple business operations activities is a key part of this role. In addition, this individual will also need to have a critical eye for assessing new and existing products' readiness for ease of integration for our Channel Partner customer's platforms. Payments business acumen across all PayPal segments as well as an understanding of how to define performance indicators will be imperative to success. Collaborating across PayPal to drive the Professional Services initiatives in conjunction with the PayPal long range strategy will also be required.

Responsibilities:

• Lead a team of solution architects and engineers that service our North American Channel Partner market.
  
• Develop the NA Channel Partner long term solutioning strategy that aligns our customer needs with the strategic vision of our PayPal product, technology, and enterprise teams.
  
• Develop integration solutions, including solution designs, prototypes, and custom code. Work with our strategic partners to insure product adoptions and implementations of the PayPal best practice experiences.
  
• Manage customer technical escalations and insure timely service restorations.
  
• Manage and meet key performance indicators such as revenue, integration quality, customer satisfaction, expense, staff utilization and turnover.
  
• Execute strong business practices to drive effective use of consulting methodologies within the team to achieve and exceed customer expectations.
  
• Deliver business intelligence and platforms to report on operational effectiveness and customer execution.
  
• Support employee and customer engagement activities, change management and culture change activities.
  
• Support the voice of the leader to drive consistent messaging and execution across all PS teams.
  
• Work closely with internal teams including compliance, privacy, risk, information security, support and operations to ensure all aspects of a partner or merchant solution is compliant with our PayPal principles.
  
• Mentor and guide our solutioning team members and develop our next generation of leaders.
  

Required Knowledge, Skills, and Abilities:

• You must be a proven performer and self-starter who use extensive experience and judgment to plan and accomplish goals and is ready to work in a dynamic environment.
  
• Highly organized and able to function at the strategic level to establish context and sound reasoning for decision making. Able to translate high-level direction and ideas into specific plans and actions.
  
• Unique balance of business management, technology and communications experience.
  
• Strong communication skills and organization skills. Collaborates with and achieves actionable results through others. Able to manage others through influence to effectively achieve outcomes. Builds rapport, strong and sustainable relationships and interacts within all levels of the organization.
  
• Effective at meeting facilitation for small and large groups.
  
• Handles complex situations and multiple responsibilities simultaneously, mixing long-term projects with the urgency of immediate demands on the operations.
  
• Ability to analyze and interpret KPIs looking for trends.
  
• Strong executive presence and the ability to collaborate effectively with a Director and above audience internal and external to PayPal. Ability to "hold their own" in discussions with external partners and internal counterparts.
  
• Good business acumen of the payments industry and how it intersects with other industries, which can result in collaborative market entry opportunities.
  
• Track record working effectively with others in a global organization, while managing partner relationships.
  
• Experience working with partners in multiple geographic areas.
  
• Experience managing mid-size to large engagements, managing deliverables from design through development and implementation.
  
• Ability to develop and implement long-range staffing plans.
  

Minimum Requirements:

• Bachelor of Science in Computer Science.
• 5+ years in a high paced software development environment.
• 5+ years professional services or consulting experience.

• 4+ Experience in global payment products and business solutions.
• Excellent management, communication and leadership skills.
• Ability to mentor, coach, and grow a talented team.
• Ability to leverage strong technical and business expertise to deliver payment solutions.
• Proven record of successfully delivering with people of disparate backgrounds and job functions.
• Track record of successfully delivering complex integrations on time and in budget.

Preferred/Plus:

• Master of Science or MBA.

• 3 years large Partner sales experience.

Additional Job Description:

Subsidiary:
PayPal

Travel Percent:
0

Our Benefits:
At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:
Click Here to learn more about our culture and community.

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. For more information, visithttps://www.paypal.com , https://about.pypl.comand https://investor.pypl.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Any general requests for consideration of your skills, please Join Our Talent Community.

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