About The Role
The Senior Operations Coordinator works to improve the carrier experience through live load issue resolution. This position works through a queue of escalations and is focused on quick resolution times, carrier satisfaction, and has complex problem-solving skills.Senior Operations Coordinators are individual contributors, however, are part of a larger carrier team with aligned goals. In addition to finding real-time solutions for carriers, the role will also be responsible for providing actionable feedback to management that drives efficiencies and continuous improvements for our carriers.
What You’ll Do
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