Sr. Client Specialist
Johns Hopkins University

Baltimore, Maryland

Posted in Education and Training

Job Info

Requisition #:617389
Location:Johns Hopkins Health System, Baltimore, MD 21201
Category:Information Technology
Schedule:Day Shift

The Sr. Client Specialist - Desktop Support, with guidance, will support existing hardware and various software installations and upgrades and to take the lead role on new implementations by working directly with the vendor and department director to develop task lists and update the IT Manager with daily/weekly status reports. It also includes the ability to resolve work orders and provide desktop support. Ensures that processes and documentation is kept up-to-date. Ensures that departmental tickets are assigned and completed in a timely manner. Uses the incident ticketing system to track time and follow-up on all incidents assigned to the work queue. Manage and maintain tickets in the ticketing queue, reports unassigned tickets to IT manager, answers e-mails and voicemails in a timely manner throughout the day. Implements images for new hardware and works closely with the Systems Engineers to test and deploy software deployments and upgrades. Performs technical evaluations of new desktop hardware and software as assigned to ensure products being evaluated meet JHH standards and technical requirements for long-term strategic goal

The responsibilities listed below are typical examples of the work performed by this position.

  • Analysis and Design
  • Install, Configure, Maintain
  • Troubleshoot
  • Documentation/Presentation
  • Relationship Management

The Sr. Client Specialist works under guidance and direction. Once priorities are set, performs tasks with regular process updates. Participates in segments of the lifecycle of projects. Device management complexity is typically above entry level. Builds and maintains relationships through positive interactions. Demonstrates ability to provide good customer service. Tasks are moderately complex in nature (i.e., working with multiple devices or device types, or simple software, or handling more than one customer at a time)

  • 100% On Site position - Johns Hopkins East Baltimore Campus
  • Full time, 40hrs per week
  • Mon. - Fri. 8:30a - 5:00p
  • On Call is required

Work Experience/Requirements:
  • High School Diploma / GED required
  • Requires minimum of two (2) years of related experience

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

We are committed to providing a healthy and safe environment for our patients, visitors and staff members. The Johns Hopkins Hospital has a tobacco-free at work policy. Employees must refrain from using any tobacco products during their work shifts — including while at lunch or on breaks, and whether they are on or off campus.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
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