Sr. Avaya Voice Developer
GDH

Tulsa, Oklahoma

Posted in IT


Job Info


.bd_title { font-weight: bold; }

 

GDH Consulting has an enterprise partner that is completing an Avaya Voice Application migration and needing a senior developer to assist in the project.  This is a remote work opportunity but will require training on site in Tulsa or OKC. 

 

As a Senior Developer - Avaya Voice Application, you will:

·       Complete complex software development assignments, including integration between multiple applications, from documented technical requirements and design specifications.

·       Create unit test and system integration test cases/plans and execute unit testing and integration testing to ensure software quality and that business requirements are met.

·       Provide technical leadership and mentoring to other team members.

·       The ideal candidate will lead the Avaya IVR software development lifecycle for custom-developed applications, including software design, development, testing, deployment, and maintenance tasks.

·       Support and maintain Avaya Voice application software and 3rd party solutions for the Customer Service organization and resolves complex application issues as they arise.

·       Avaya Experience Portal Rel 7+

·       Administrator menu/prompt/routing/Holiday scheduling changes, API/Web integrations, backups, and reports.

·       Design, develop and implement new streamlined call flows working with Applications Developers and the voice team.

·       Troubleshoot application when necessary.

·       Avaya POM Rel 7+

·       Gather requirements from the Business, design, and test new voice and SMS campaigns.

·       Core Application administration to include upgrades, troubleshooting, testing, and reporting.

·       Work with the Business to monitor and throttling as necessary.

·       Avaya Call Back Assist 4+

·       Administrator and troubleshoot core application.

·       Modify menus, prompts, routing, and Holiday scheduling changes as directed.

·       Avaya CMS Rel 18+

·       Administrator and troubleshoot core and client application.

·       Adding Agents, Supervisors, Skills and VDN profiles.

·       Verify application backups.

·       CTI - Administrator and troubleshoot agent profile, phone/workstation device and application.

·       Actively participate in Customer Service initiatives by engaging in initial discussions, understanding requirements, providing recommendations, and assist in plan development.

·       Monitor and resolve any Customer reported issues and requests through the Service-Now ticketing system

·       Communicate any service affecting outage to leadership and work with internal IT and Vendors to resolve 3rd party Application/Vendor support

·       Configure, manage, and provide support for application related issues.

·       Oversee vendor application patching and major release installations.

·       Current supported 3rd party applications are Community (Workforce Management), Incontact (Call recording and speech analytics), Verint (Knowledge Management System), Cyara (Real-time IVR monitor), ICX (Credit and Collections Auto dialer)

·       Thorough understanding and hands-on experience with Avaya AEP, POM, Breeze, CBA, CTI, CMS and Survey

·       Demonstrate the ability to troubleshoot and remediate issues within the Avaya voice solution

·       **Experience in building Interactive Voice Response (IVR) Applications using Voice XML - Required Leverage Project Management methodology to deliver projects on time and on budget Experience in Eclipse 4 Tomcat

·       Required Experience in relational databases including Oracle and MS SQL Server

·       Required Web Service Integration

·       Required Proficient in analyzing requirements and transform into Voice User Interface (VUI) design

·       Preferred Have in-dept knowledge of open architectures including VXML, CCXML, and GRXML

·       Preferred Working knowledge of middleware concepts including messaging, EAI patterns, SOA, and B2B/A2A integration

·       Working knowledge of telephone protocols (H.323, VOIP and SIP)

·       Work with 3rd party Vendors to resolve identified issues, support upgrades and configurations changes, and maintain Customer Service supported voice applications Knowledge in Nuance TTS Engine

·       Text to Speech Engine in the IVR

·       Preferred Experience interacting, advising and communicating effectively

·       Experience developing information and making presentations.

·       Demonstrated ability to read and write fluently in English.

·       Provide legendary Customer Service skills

·       Must have a minimum 5 years of practical Avaya voice application experience

·        Spanish Bilingual - Preferred



More IT jobs


Wideopenwest
Pinellas Park, Florida
Posted about 5 hours ago

Flexion
North Bethesda, Maryland
Posted about 5 hours ago

Intrado
Chicago, Illinois
Posted about 3 hours ago

Job Alerts

Provide an email, zip code for jobs, and/or job category to subscribe to job alerts. Learn more now.


*By subscribing, you agree to our Terms and Privacy Policy.


Share this job with the community

Click a community link below, and then social share the Sr. Avaya Voice Developer job.


African American Job Search Logo
Asian Job Search Logo
Disabled Job Seekers Logo
Hispanic Job Exchange Logo
LGBT Job Search Logo
Seniors to Work Logo
US Diversity Job Search Logo
Veteran Job Center Logo