Specialist, Disbursements Reverse Servicing
PHH Mortgage

Job Info

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Job Description

As an established leader in the Reverse Mortgage Origination space, PHH is excited to be building a best in class Reverse Mortgage Servicing platform. This platform will service our own originated product and ultimately provide outstanding servicing to third-party clients. Over the coming months, we will be building out the Servicing platform and leveraging our existing infrastructure where ever possible. Come join our team and get in on the ground floor to be a part of this exciting opportunity. We are looking for motivated, talented individuals that thrive in a fast-paced environment that are eager to be part of this new team.

The Specialist, Disbursements provides and maintains excellent customer relations by ensuring customer inquiries are handled in a prompt, efficient, courteous, effective and professional manner. Receive and review loan disbursement requests and resolve questions related to the disbursement process. Manage customer contact through inbound call queues and outbound dialer campaigns. Adhere to investor servicing guidelines and internal policies and procedures.

Position Responsibilities:
Inbound and outbound calls for loans current month
Effectively provide prompt, accurate and professional responses to customer inquiries
Successfully resolve inquiries regarding disbursements
Display active listening skills
Document loan activity in system
Maintaining service levels and call center performance metrics
Schedule Adherence
Dependability(attendance)
Payment Disbursement and Turn Around time
Maintain efficient call handling
Department statistics(e.g., have a general understanding of and interpret individual and/or team data)
Meet established Quality Assurance standards
Meet deadlines required for training on policies and regulations for the position

Skills a great associate will have:

• Ability to work independently
• Competitive, driven and motivated
• Outstanding communications skills (including verbal, written and listening skills)
• Ability to build rapport over the phone
• Problem- solving and decision- making abilities
• Good organizational skills
• Excellent active listening and analytical skills
• Execute and prioritize multiple tasks
• Professionalism
• Flexible and adaptable to change
• Ability to build relationships (respect, trust, consensus)
• Encourage and inspire others

Qualifications:
High School Diploma or equivalent

Ability to work overtime as required
Scheduled shift changes as a result of business needs (associate must be flexible) Computer knowledge (Microsoft Office, and understanding of network systems)

This job has expired.