Small Business Quality Control Specialist
Wsfs Financial

Job Info

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Position type: Full-time

Location: Wilmington, DE

Schedule: Monday – Friday

Hybrid/Onsite

Description:

The Small Business Quality Control Specialist acts as a first line of defense to mitigate unnecessary exposure to risk and to ensure that the highest quality standards are maintained throughout the Small Business new loan and modification process. The incumbent will be responsible for post-closing review of all new, renewed, and modified Small Business loans to ensure they have been documented in accordance with the approved terms, including identification and tracking of missing documentation (E&O). They will also perform lien perfection, including recordation and lien releases. The incumbent should be familiar with loan documentation as transactions can be complex with multiple borrowers and guarantors, mixed collateral, and varying repayment and rate structures. The incumbent should also be familiar with banking regulations, specifically HMDA, CRA, and Flood Policy.

While primarily performing Quality Control tasks, the incumbent will be trained on Loan Documentation process and procedures. Tasks include but are not limited to analyze executed documents for accuracy and completeness, identify any closing errors or missing items on the E&O tracking report, be responsible and take ownership of E&O tracking report, perform a monthly review of E&O’s to ensure collateral is properly secured, and communicate with SBRM, SBPM’s, and sometimes outside vendors and Borrowers when additional information is required.

This position requires the ability to manage high volume production requests within multiple internet software platforms at a fast rate with minimal errors and supervision. Should be familiar with the following loan structures: demand, single payment, term and construction loans, as well as revolving and non-revolving lines of credit, equipment lines, and letters of credit. Legal documents to review include, but are not limited to, promissory notes, guarantor agreements, security agreements, business loan agreements, mortgages, hypothecation agreements, UCC filings and other collateral perfection instruments.

The incumbent will be familiar with the loan documentation process and will review all Compliance data entered into nCino software to ensure accuracy in regard to CRA and HMDA reportable loans as well as loans with collateral in a flood zone. This could require additional communication to the Underwriting and Documentation teams to ensure completeness. The incumbent must have a thorough understanding of laws, regulations and procedures applicable to the perfection of security interests and the ability to perform the function with a high degree of accuracy in high volume, time-sensitive situations. The incumbent will have the opportunity to participate in Digital Transformation projects throughout the Small Business department, collaborating with both Commercial and SBA sections of the Bank. The desired candidate will be driven to participate, look for new areas to apply process improvement and workflow efficiencies, and be technologically proficient.

Responsibilities:

• Complete quality control post loan closing by reviewing and confirming loan documents are all present and correctly executed
• Identify and enter any exceptions into the Bank’s tracking system
• Ensure timely and proper filing of various collateral documents including mortgages, UCCs, motor vehicle titles, life insurance policies (as applicable)
• Responsible for meeting service level expectations in addition to team and individual goals
• Accurately evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements
• Ensure that proper policy, procedural, and compliance requirements have been met
• Review and track insurance documentation
• Scan and index documents to Bank’s origination system in a timely manner
• Create and maintain legal files

Minimum Qualifications:

• Must have some college or 5+ years banking experience
• Must have extensive knowledge of Commercial and/or Small Business loan products.
• Must be proficient in the review of Laser Pro documentation.
• This position requires a strong degree of flexibility and the ability to adapt to an ever-changing list of priorities in a fast-paced environment.
• This position requires excellent oral and written communication skills and the ability to work in a fast-paced environment.
• Proficient use of MS Office products.
• Experience with LaserPro, Salesforce, and nCino software a plus.
• Thorough understanding of laws, regulations and procedures applicable to perfection of security interests and ability to perform the function with a high degree of accuracy in high volume, time-sensitive situations required

• Ability to organize and prioritize work, and handle multiple tasks concurrently in a metrics driven environment
• Understands the importance of details and seeks to understand their impacts; methodical approach to tasks; procedure/process oriented

Inclusiveness:

WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at careers@ wsfsbank.com.

WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

This job has expired.