Job Summary
The Servicing Operations Analyst - Cash Processing will perform diversified functions utilizing multiple systems and applications to successfully perform a variety of mortgage and consumer loan servicing cash related transactions, research and reporting. The responsibilities include but are not limited to processing simple to complex cash transactions within the MSP servicing system or the DNA Banking system, monitoring and responding to MSP tasks, Salesforce cases and emails originating from Customer Service inquiries, default vendor partners and internal business units. In addition, this position will be responsible for creating, maintaining, reviewing and/or analyzing department reporting and metrics, as well as other duties assigned. The Servicing Operations Analyst - Cash Processing must ensure department guidelines are being met, and executes policies and procedures to ensure agency guidelines and compliance requirements are met without posing risk to the bank.
Job Responsibilities:
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