ServiceNow Engagement Manager/BPC/BA
ECS Corporate Services

Job Info

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ECS is a federal contractor. As such, we are subject an Executive Order requiring all employees of federal contractors to be fully vaccinated for COVID-19 by January 4th, 2022. Therefore, by applying for this position, you understand that you will be required to verify that you have been, or will be, fully vaccinated by January 4th, 2022, or to verify that you cannot be vaccinated due to a legally recognized exception to the vaccine mandate set forth in the Executive Order.

Note: An individual is not considered to be fully vaccinated until two weeks after receiving the second vaccine dosage in a vaccine regimen involving two vaccines.

The above does not apply to personnel applying to United States Postal Service positions, however, as an ECS employee you will be required to complete the ECS COVID-19 survey to be compliant with Executive Order 14024.

ECS is seeking a ServiceNow Engagement Manager/BPC/BA to work in our Colorado Springs, CO office.

Job Description:
ECS is looking for a ServiceNow Engagement Manager and Process Consultant. As an Engagement Manager, you will be required to interface with customers, manage and track solution delivery, and manage a team of functional and technical support. You will manage various relationships, including customers, vendors, engineers, developers and management, to support the team in developing requirements, creating process flows, and developing plans and strategies for solution delivery. Additionally, this position may be required to assist and lead with process consulting and business analyst tasks.

Required Skills:

• Must be a US Citizen
• Must possess active TS/SCI
• Bachelor's degree or equivalent exp.
• 3+ years' Project Management experience
• 2+ years' experience with ServiceNow implementations
• Experience working with a Federal Customer
• Experience managing client requirements and small teams
• Excellent analytical skills and business presentation skills
• Experience conducting workshops, gathering requirements and documentation stories
• 2+years Agile development experience
• Experience working in an Agile project environment
• Strong client interfacing skills: a positive attitude, highly motivated, excellent communication and interpersonal skills

Desired Skills:

• ServiceNow Certified System Administrator (CSA)
• PMP Certification
• Security plus certificate (or equivalent DOD 8570 IAT Level 2 certification)
• ServiceNow ITSM experience
• ServiceNow PPM experience
• ITIL v3 or ITIL v4 certification
• 3 plus years process consulting in ITSM, ITBM or related
• 3 plus years in business analyst experience
• Experience withServiceNow modules ITBM/PPM and Agile Development 2.0

ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.

ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3000+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.

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