Service Specialist
Dartmouth College

Job Info

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Posting date:

04/05/2024

Open Until Filled:

Yes

Position Number:

0104200

Position Title:

Service Specialist

Department this Position Reports to:

Registrar's Office

Hiring Range Minimum:

$20.00

Hiring Range Maximum:

$25.00

Union Type:

Not a Union Position

SEIU Level:

Not an SEIU Position

FLSA Status:

Non-Exempt

Employment Category:

Regular Full Time

Scheduled Months per Year:

12

Scheduled Hours per Week:

38

Schedule:

Monday - Friday: 8am - 4:30pm

Location of Position:

Hanover, NH, 03755

Remote Work Eligibility?:

Hybrid

Is this a term position?:

No

If yes, length of term in months.:

NA

Is this a grant funded position?:

No

Position Purpose:

To work as part of a team that offers service to students, faculty, and staff on behalf of the Registrar's Office. To provide a vital communication link between the Registrar's office and the Dartmouth community, with a focus on students and academic departments/programs. To ensure that course data is collected and recorded correctly, to interpret and facilitate a timely response to incoming communications, and to make certain that academic information is disseminated in an accurate, professional, and appropriate manner to all constituents.

Required Qualifications - Education and Yrs Exp:

Associates or equivalent combination of education and experience

Required Qualifications - Skills, Knowledge and Abilities:

Education and Experience

• Associate Degree and four years' experience working in a professional setting or the equivalent combination of education and experience.

Skills, Knowledge and Abilities

• Demonstrated experience providing friendly and professional customer service.
• Ability to interpret, understand, and explain complex processes and procedures in response to questions from constituents.
• Ability to learn new processes quickly, retain that knowledge, and apply that knowledge appropriately in a variety of situations.
• Exhibits patience and equanimity when working with constituents.
• Sensitivity to issues of inclusion and diversity.
• Reliable, flexible, and diplomatic.
• Ability to meet deadlines and balance priorities in a fast-paced office.
• Exhibits discretion and maintains confidentiality.
• Attention to detail and accuracy.
• Ability to work with frequent interruptions.
• Exceptional organizational skills.
• Ability to work with an integrated student database.
• Proficient in Microsoft Office products.
• Works well as part of a team as well as independently.

Preferred Qualifications:

• Bachelor's Degree and four years' experience working in a Higher Education setting or the equivalent combination of education and experience.

Department Contact for Recruitment Inquiries:

Courtney Tipker

Department Contact Phone Number:

(603) 646-3029

Department Contact for Cover Letter and Title:

Courtney Tipker, Associate Registrar for Operations & Policy

Department Contact's Phone Number:

(603) 646-3029

Equal Opportunity Employer:

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Background Check:

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?:

Not an essential function

Special Instructions to Applicants:

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

Quick Link:

https://searchjobs.dartmouth.edu/postings/72345

Description:

Service Responsibilities

• Presents a welcoming, friendly, and professional manner at all times.
• Provides high-level professional service to the Dartmouth Community, with a primary focus on students and faculty.
• Responds to a wide variety of complex student, faculty, and staff general inquiries.
• Helps students to resolve administrative issues related to academic matters via email and phone.
• Oversees the official transcript and citation delivery process.
• Manages student information system processes and explains procedures to inquirers.
• Assists with application testing and training in the use of new Registrar technologies in accordance with academic policies and procedures.
• Communicates with departments and programs to assist them with the development of the Timetable of Class Meetings each term.
• Provides procedural support to departments and programs and directs them to appropriate self-service publications, Guides, or applications.

Percentage Of Time:

65%

Description:

Office Responsibilities

• Maintains office supply inventory and places orders.
• Communicates with administrative offices about Registrar processes.
• Resolves records and registration issues as appropriate.
• Provides general staff and office support including data entry and updates.
• Cross-trains with other members of the operations team and provides back-up support when required.
• Always uses good judgment and openness to issues of inclusion and diversity.
• Manages course data flow which includes course proposal support in DCARS, data entry and updates.
• Assists with student registration and enrollment pattern (D-Plan) changes.
• Communicates with Faculty and Student Affairs to resolve grading issues as appropriate.
• Participates in business process re-engineering.

Percentage Of Time:

30%

Description:

Performs other duties as required.

Percentage Of Time:

5%

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Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.

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Performs other duties as assigned

This job has expired.