Service Engineering Specialist
WEG

Job Info

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About WEG Electric Corp.

WEG is the largest industrial electric motor manufacturer in the Americas and one of the largest manufacturers of electric motors in the world producing more than 21 million units annually. Founded in 1961, WEG operates mainly in the sector of capital goods, having five main businesses: Motors, Energy, Automation, Coatings Transmission & Distribution, providing global solutions for electric motors, variable frequency drives, soft starters, controls, panels, transformers, and generators. The US corporate office is located in Duluth, GA with manufacturing units in Minnesota, Indiana and Missouri with over 30 thousand employees worldwide. Visit our website to learn more: www.weg.net

About the role:

WEG Electric Corp. has a great opportunity for a Service Engineering Specialist to join our team in Duluth, GA. This role answers technical calls and emails dealing with post-sales troubleshooting, programming and wiring for all WEG automation products.

Primary Responsibilities:

• Provides technical support to customers and end users, by phone or email with basic start-up of WEG products.
• Provides after-hours automation phone support.
• Sends Field Service Request Form to customer when requested or when scope of customer request extends beyond expected boundaries of reasonable phone or email support.
• Assists field support personnel via phone or email as needed by providing drawings and the use of available WEG resources.
• Sends Return Authorization Request Form to customer when requested or when deemed appropriate.
• Records details of calls and email in technical support database.
• Records non-conformities of WEG products in the appropriate database.
• Reviews field service reports as needed for warranty validation.
• Performs inspections on products (static and power test inspections) according to technical manuals for each product.
• Performs root cause analysis to determine, if possible, whether failure is a manufacturer defect or external, for warranty or denial purposes.
• Provides quotes, for the repair of WEG Automation products.
• Records details of evaluations, defective parts found with cost of each, determination of worthiness of repair in the appropriate database.
• Keeps workbenches and repairs lab organized and clean.
• Assists the parts department on identifying parts for customers.
• Provides back-up to Field Service Engineer and Repair Lab Engineer
• Other duties and tasks as assigned.

Education:

• High School or GED required. Associate degree in electrical or electronics or equivalent is preferred.

Knowledge / training:

• Department procedures.
• Robust product and troubleshooting knowledge, required.
• Knowledge of schematics, drawings and service manuals.
• Demonstrated competency in complex scenarios.
• Knowledge to handle all levels of service issues.
• Knowledge to communicate clearly and effectively.

Experience:

• 1+ years of related experience preferred.

We offer a pleasant work environment, competitive compensation and full benefits package. To Apply: All candidates must submit an updated resume and complete our application in order to be considered for this position.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

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