Job Description Summary:
The Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations, and is home to programs focusing on education, research, and process improvement support for safety net providers. The system delivers primary care to more than 150,000 patients in Connecticut, and extends access to specialty care for more than 2.5 million individuals across the U.S. It is a national accrediting body for organizations training advanced practice providers, and offers accredited education and training for Medical Assistants in multiple states. As an incubator for new ideas in areas including social justice, the environment, and social determinants of health, the MWHS is addressing challenges faced by providers caring for underserved communities, creating innovative and impactful initiatives led by nationally and internationally recognized experts. As it forges pathways into the future of primary care, the MWHS honors Lillian Reba Moses (1924-2012), a granddaughter of slaves, and Gerard (Gerry) Weitzman (1938-1999), whose ancestors escaped pogroms in Eastern Europe. Their vision and commitment to justice and equity in healthcare is the foundation upon which the Moses/Weitzman Health System was built.
Job Description:
Job Description
Responsibilities
The Service Desk Analyst role oversees all 1st & 2nd level support needs of the agency's desktops, laptops, mobile devices, network, telecommunications systems and all Microsoft based software. Responsible for managing the IT Service Desk's ticketing systems including escalation, prioritization and dispatching of staff for resolution and ongoing maintenance. Ensures adherence to service level agreements and KPI metrics and standards.
The candidate will also oversee the IT onboarding and off-boarding process by managing the ordering, configuration, setup, and tracking of required devices, licenses, supplies, and software to ensure within the agreed upon time frames with CHC management.
Strategy & Planning
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