Service Center Manager
SGS North America Inc.

Job Info

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Company Description

We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

The Service Center Manager oversees and monitors the efficiency of the service center operations to ensure high quality customer satisfaction. This role is responsible for managing service center staff to to maintain the storefront to receive client samples, manage sample reception duties, bottle kit preparation, and shipping and receiving. The Service Center Manager is responsible for promoting a safe working culture and environment throughout the service center.

Job functions:

• Oversees staff and resources within the service center to meet turnaround times, ensuring proper receipt and on-time delivery to the appropriate laboratory
• Helps implement best practices within the service center to maximize operational efficiency in accordance with sample protocols
• Demonstrates good leadership through effective planning, delegating and empowering subordinates appropriately, and leading by example. Manages people and performance daily, acting quickly and decisively when required
• Ensures staffing levels are appropriate for workload and that staff are properly trained to perform their assigned duties
• Assists with the training of new service center staff become productive members of the team
• Ensures supplies inventory is appropriate for the service center
• Appropriately follows safety requirements for the work that is done and ensure that your team members are also following these requirements
• Immediately addresses safety problems as they arise in the service center to minimize exposure and maximize safe practices
• Actively promotes a strong culture of safe sample management practices and the maintenance of a safe working environment within the service center
• Keeps management teams informed on production, staff issues, and potential problems
• Performs other duties as required

Qualifications

• Associates degree in science related field
• 5 year of relevant experience
• Oral and written communications Skills: Advanced
• Self-initiative and Resource Utilization: Advanced
• Language Skills: Advanced
• Mathematical Skills: Intermediate
• Reasoning Skills: Advanced
• Computer Skills: Basic
• Attention to Detail: Intermediate
• Solid critical thinking skills to anticipate and solve problems in a systematic manner
• Ability to work independently
• Ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.

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