Senior Relationship Manager Citibank ADR
Computershare

Job Info

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JOB DESCRIPTION

Location Jersey City or Edison , NJ (Hybrid)

This is a hybrid position primarily based in Jersey City or Edison, NJ. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.

We give you a world of potential

We are currently seeking a highly motivated and dynamic individual to fill a Senior Relationship Manager position within the transfer agency group of our U.S. Issuer Services business.

We are a global leader in transfer agency, employee equity plans, mortgage servicing, proxy solicitation, stakeholder communications, and other diversified financial and governance services. The world's leading organizations work with us to maximize their relationships with investors, employees, creditors, members and customers.

A role you will love

As a Senior Relationship Manager, you will be the primary contact between Computershare and our clients, cultivating valubalbe relationships with all parties involved. In this position, you will apply your strong knowledge of traditional common equity structures and alternative/ American Depositary Receipts (ADR) structures to develop and maintain strong internal and external client interactions. You will work collaboratively within a fast-paced team structure providing solutions, establishing and sustaining strategic plans, by coordinateing major client activities, manageing resolution of operational issues, ensureing compliance with all contractual obligations and all internal operational guidelines and procedures.

Some of your key responsibilities may include:

• Building and maintaining multiple client relationships, some of which will be global relationships.
• Understanding the value of each client's business and how to best service their evolving needs
• Act as the "conductor" of services for all assigned relationships
• Effectively act as a strategic advisor to clients
• Communicate new CPU products, services and initiatives
• Responsible for networking with client, when applicable
• Identify opportunities to improve client profitability (revenues up/expenses down)
• Negotiate contracts effectively and ensure client profitability
• Establish a positive relationship with each client, as a consultative business partner
• Respond to client inquiries in a timely manner.
• Ensures collection of receivables in accordance with Computershare's guidelines
• Assists key clients in implementing and sustaining a strategic plan based on objectives

What you will bring to the role?

As you've probably gathered by now, we are looking for somebody with a real passion for Business Process Improvement, having the ability to work collaboratively with various stakeholders to achieve client success. In this position, you will be resilient in nature and able to adapt quickly and embrace the pace of change we often work at.

Other key skills and experience required for the role include:

• Bachelor's degree (B. A.) from four-year college or university; or 5 years related experience and/or training; or equivalent combination of education and experience in one or a combination of the following areas: transfer agency, alternative structures/ADRs or relationship management, is required
• Knowledge of transfer agency/registry business and products, including the Legal/regulatory landscape
• Expertise in various systems, including Microsoft Excel and Access
• Knowledge of SCRIP, CRMoD, Cosmos, Issuer Online, Investor Center (Preferred)
• Excellent verbal and written communication skills
• Ability to influence and interface with multiple levels of the organization
• Ability to manage multiple priorities, demonstrate flexibility and implement change
• Proven leadership skills
• Attention to detail and excellent organizational skills
• Works independently and displays a take charge attitude

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Rewards designed for you

Paid parental leave, flexible working and a caring and inclusive culture.

Health and wellbeing, rewards that can be tailored to support you and your family, including medical, dental and vision.

Invest in your future, with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.

Income protection, Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.

And more, Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit Candidate handbook (computershare.com)

Compensation, The typical base pay range for this role is $80k-94k annually

ABOUT US

A company to be proud of

We're a global leader in financial administration with over 14,000 employees across more than 21 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

A diverse and inclusive place to work

Computershare celebrate the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes.

We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.com detailing your requirements and contact information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

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