Senior Learning & Development Generalist
PacificSource

Job Info

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Looking for a way to make an impact and help people?

Join PacificSource and help our members access quality, affordable care!

PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.

Diversity and Inclusion: PacificSource values the diversity of the people we hire and serve. We are committed to creating a diverse environment and fostering a workplace in which individual differences are appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths.

Position Overview: The Senior Learning and Development Generalist is responsible for the instructional design, development, delivery and evaluation of learning solutions to support organizational development, performance and engagement at all levels of the organization. They are also responsible for collaborating with staff, subject matter experts, and leadership to develop or oversee development of courses and training materials that enhance the competencies of employees at all levels and align with the strategic efforts of the organization.

Essential Responsibilities:

• Plan, organize, and schedule learning events offered to the organization. Maintain and publish training calendars and communicate to organization. Manage the logistics of learning events to include, but not limited to, IT coordination, scheduling speakers, catering, venues, printed materials, and documentation.
  
• Prepare, print and organize training materials for learning and development sessions. Manage course rosters in the Learning Management System. Proactively communicate course events, expectations, and follow up to participants and leadership.
  
• Design learning content based on accepted principles of andragogy. Conduct ongoing research on business and educational practices to enhance the learning experience and organizational development opportunities.
  
• Contribute to current and future development of online learning events, to include the development of the Learning and Development website, online-hosted programs, and required annual corporate trainings.
  
• Facilitate and deliver training programs for technical and professional development to support performance management, leadership and organizational development, and technology/learning integration needs.
  
• Assess, evaluate, and analyze training results for classroom delivery, eLearning and blended learning formats. Track and report results for use by organizational leadership, and department strategic planning.
  
• Collaborate with all levels of leadership regarding job family competencies and provide coaching, consultation, assessment, diagnosis on career, skill, and performance issues. Propose action plans to meet individual, departmental, and organizational needs.
  
• Plan, prepare and deliver the Customer Connection programs.
  
• Plan, prepare and deliver the Leadership Connection programs.
  
• Plan, prepare and deliver the LEAD programs.
  
• Plan, prepare and deliver ancillary learning events, which include but are not limited to team building events, employee retreats, organizational development, and leadership coaching and consultation.
  
• Assist with the planning, preparation and delivery for the Manager, Team Leader and Trainer regular meetings.
  

Supporting Responsibilities:

• Meet department and company performance and attendance expectations.
  
• Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.
  
• Models and encourages PacificSource values.
  
• Perform other duties as assigned.
  
• Ability to travel to various PacificSource office sites to deliver training.
  

SUCCESS PROFILE

Work Experience: At least 4 years of relevant Learning and Development experience to include organizational design, instructional design, online learning experience, and delivery of training content. Experience in a service environment is preferred.

Education, Certificates, Licenses: Requires BA/BS degree in Training and Development, Education, Psychology, Communications, Human Resources, Business Administration or equivalent work experience required. Certifications that add value to the learning and development work are preferred.

Knowledge: Strong knowledge of adult learning theory, use of ADDIE methodology, proficient in Microsoft Outlook, Word, Excel, PowerPoint. Familiar with eLearning technologies, such as Articulate Storyline or Captivate. Excellent facilitation/presentation skills. Excellent customer service, interpersonal and communication skills. Strong public speaking skills with the ability to engage learners throughout training and learning opportunities. Ability to manage and adapt to change and deal with ambiguity.

Competencies

• Adaptability
  
• Building Customer Loyalty
  
• Building Strategic Work Relationships
  
• Building Trust
  
• Continuous Improvement
  
• Contributing to Team Success
  
• Planning and Organizing
  
• Work Standards
  

Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 30-40% of the time.

Our Values

We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business:

• We are committed to doing the right thing.
• We are one team working toward a common goal.
• We are each responsible for customer service.
• We practice open communication at all levels of the company to foster individual, team and company growth.
• We actively participate in efforts to improve our many communities-internally and externally.
• We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.
• We encourage creativity, innovation, and the pursuit of excellence.

Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.

Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.

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