Senior Lead - The Legends
Old Navy


Job Info


About Old Navy

Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.

We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we’re family.

About the Role

As a Lead, you're an integral part of our team and bring our brand to life for our customers. You're responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You're
an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. You'll use your skills to focus on a specific area within the store to drive loyalty and sales. Through collaboration with your leadership team, you'll deliver a best-in-class customer experience using an omni-channel approach.

What You'll Do

  • Consistently treat all customers and employees with respect and contribute to a positive work environment.
  • Promote customer loyalty by educating customers about our loyalty programs.
  • Build and share expertise in an assigned functional area.
  • Seek out and engage with customers to drive sales and service using suggestive selling.
  • Enhance customer experience by using all omni channel offerings.
  • Be accountable to personal goals which contribute to overall store goals and results.
  • Support sales floor, fitting room, cash wrap, back of house, as required.
  • Maintain a neat, clean and organized work center.
  • Handle all customer interactions and potential issueseturns courteously and professionally
  • Execute operational processes effectively and efficiently.

Who You Are

  • A good communicator with the ability to effectively interact with customers and your team to meet goals.
  • A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
  • Able to demonstrate interest and initiative to develop skills and improve capabilities.
  • Passionate about retail and thrive in a fast paced environment.
  • A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required to improve capabilities.
  • Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
  • Able to utilize retail technology. * Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.

Benefits at Old Navy

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we've been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row.



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