Pennoni is a multidisciplinary consulting engineering firm founded more than five decades ago. We approach engineering challenges from a wider spectrum of angles than most, from land development to energy management. Our goal is to help communities and private sector clients alike navigate the ever-changing technological advancements available and learn how best to integrate “smart” solutions into the current landscape to make them a part of resilient and sustainable planning. Our combination of talent and experience generates unprecedented solutions for diverse and iconic projects around the globe.

Description

Pennoni is seeking for a Senior IT Technician to work in our Philadelphia office. This individual will work with our Security and Service Desk Teams to help redefine how IT Services are delivered in a modern distributed multi-discipline engineering firm using innovative technology.

Responsibilities

• Practice continuous improvement of IT service delivery through the ITIL framework
• Present a professional image as a representative of the firm
• Establish and maintain effective professional working relationships with co-workers, and every level of management.
• Stay abreast of the latest developments in technology and remain highly technically competent while striving for enhanced user productivity
• Actively participate on projects as needed involving departmental or cross-functional teams
• Develop scripts to automate processes, extract information and perform routine functions related to desktop support and management
• Field incoming help requests from end users via telephone, e-mail and ITSM system
• Build rapport with key operators, IT teammates and end users to provide outstanding service.
• Escalate problems (when required) to the appropriately experienced technician
• Identify and learn appropriate software and hardware used and supported by the firm
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.
• Perform post-resolution follow-ups to IT Incidents
• Contribute to knowledge base articles for internal staff