Senior eCommerce Customer Development Manager
Colgate Palmolive

Job Info

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No Relocation Assistance Offered
# 115845 - Phoenix, Arizona, United States

CP SkinHealth Group is a place for your career to thrive! We offer opportunity, challenge, and a great team of driven and dynamic individuals. Encompassing the innovative skincare brands of PCA SKIN, EltaMD, and Filorga, CP SkinHealth Group is a fast-paced, agile organization dedicated to providing skin care solutions that are backed by science.

CP SkinHealth Group is a part of the Colgate-Palmolive family, which provides our team with domestic and global career growth opportunities in all departments. Our rich benefits package includes medical, dental, vision, matching 401K, company-paid disability and more. Plus our employees have access to our amazing skin care products!

We are looking for a Senior eCommerce Manager, eTail to join our team and provide strategic growth vision, joint business plans and marketing strategy . The Senior eCommerce Manager, eTail is responsible for delivering our Sales and Profit targets for our collective E-Tail business which includes The Hut Group (including Dermstore), Lovely skin and other professional sites. The Senior eCommerce Manager, eTail interacts with the PCA SKIN and EltaMD marketing and global innovation teams to understand new product launches and key marketing and communication priorities to drive channel growth. This individual has a strong attention to detail and enjoys providing solutions to drive our brand equity and sales in this important and growing distribution channel.

What You'll Do:

• Develop customer strategy and manage customer relationship
• Acquire an understanding of customer needs and identify the organizational competencies and requirements to win with each key customer
• Partner with Marketing to develop and execute Quarterly Business Reviews and annual Joint Business Plans that achieve planned and stretch customer sales and marketing goals and objectives
• Serve as the customer's primary point of contact for EltaMD /PCA SKIN and develop strong relationships at every level of the customer organization
• Establish regular cadence meetings with each customer to discuss current plans and activations and new opportunities with an eye on deeper strategic alignment opportunities
• Analyzing sales information, develop both near and long term business growth strategies, including the identification of new eCommerce partners
• Ensure digital brilliant basics are delivered with key customers (product descriptions, images, videos, R&R)
• Manage T2T relationships, goal setting and investment planning by platform
• Identify and assess new potential retail partners
• Work with US marketing team to ensure customer needs related to marketing programs are met (e.g. GWP, sampling, content, product images)
• Define and drive specific business objectives
• Track pricing, promotion, presence and placement across all eTail customers digital shelf
• Build strong working relationships with all customer account teams including Vendor Managers, Buyers, Marketing Managers and Merchandisers, and lead key meetings as an eCommerce and EltaMD/PCA SKIN expert
• Design and deploy best practices across all key customers for Skin Health category regarding Assortment, Merchandising, and Test & Learns
• Responsible for setting and delivering sales goals with e-retailers for both PCA SKIN and EltaMD
• Work closely with Supply Chain to ensure continued product supply (US / China) for IMC needs
• Collaborate with eMarketing to ensure growth driving plans & programs
• Work closely with brand innovation team to understand launch timing and key messaging for new products

What We're Looking for:

• High comfort level with operating with various customers and their ERP and marketing systems
• High level of attention to detail, with excellent verbal and written communication skills
• Problem solving and critical thinking skills
• Creative mindset and ability to think outside of the box
• Strong business acumen
• Resilient and able to thrive in a fast paced environment with strong multi-tasking abilities
• Demonstrated ability to coach and influence others for maximum effectiveness
• Proven ability to successfully work as a team member and to build and maintain a positive work environment
• Cross functional collaboration with other departments to determine long term solutions

Required Qualifications

• Bachelor's degree in business, communications,psychology or related discipline
• 7+ years of work experience in an e-commerce, brand management, or customer development role
• Ascential Edge, Stackline and CommerceIQ system experience
• Experience in Marketing and promotion plans as well as digital content
• Strong understanding of e-commerce and consumer marketing

Preferred Qualifications

• Master's degree or MBA
• Prior working experience in the skincare industry or a large, multi-national company within e-commerce.
  

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Are you interested in working for Colgate-Palmolive? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, elmex, Tom's of Maine, Sorriso, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sanex, Elta MD, PCA Skin, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill's Science Diet and Hill's Prescription Diet.

For more information about Colgate's global business, visit the Company's web site at http://www.colgatepalmolive.com. To learn more about Colgate Bright Smiles, Bright Futures® oral health education program, please visit http://www.colgatebsbf.com. To learn more about Hill's and the Hill's Food, Shelter & Love program please visit http://www.hillspet.com. To learn more about Tom's of Maine please visit http://www.tomsofmaine.com.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.

This job has expired.