Senior Computer Network Support Specialist
ECS Corporate Services

Job Info

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ECS is seeking a Junior Computer User Support Specialist to work in our Charleston, SC / Remote office. Please Note: This position is contingent upon contract award.

Job Description:

Senior Computer Network Support Specialist will be responsible for the design, implementation, and maintenance of our enterprise-grade network infrastructure, ensuring optimal performance, security, and availability. Specialist will provide guidance and collaborate with cross-functional stakeholders and drive continuous improvement in our network management practices. Specialist will work closely with project stakeholders to identify skill gaps, knowledge areas and implement effective training solutions. Specialist will possess key knowledge of Atlassian products including, but not limited to JIRA Service Manager, Confluence, Zephyr, and all related products.

RESPONSIBILITIES

• Design, deploy, and maintain a robust, scalable, and secure network infrastructure for existing and future state, including routers, switches, firewalls, VPNs, and wireless networks.
• Implement and enforce network security policies, protocols, and best practices to protect against threats and ensure compliance with industry standards/frameworks.
• Design and develop highly technical training content and development programs, curriculums, and training standard operating procedures (SOPs) to improve individual and organizational performance.
• Monitor network performance and utilization, proactively identifying and resolving issues to minimize downtime and ensure optimal user experience. Collaborate with cross-functional teams, such as application developers, cloud engineers, and security professionals, to ensure seamless integration and alignment with broader IT strategies.
• Develop and maintain comprehensive documentation, including network diagrams, configurations, and standard operating procedures by managing application plugins - research, installation, configuration, procurement, intake requests from users and comparing needed functionality from request capabilities already available in the tool.
• Experience with user management of medium-sized user base (~5000) which includes new user additions, group management, user permissions, user deactivation, permissions reviews, and communicating with the user base.
• Evaluate and recommend new networking technologies, tools, and solutions to improve efficiency, performance, and security. Participate in incident response and problem management processes, providing technical expertise and leadership during network-related incidents.
• Strong Change Management capabilities and drive transformational change to improve business performance and productivity.

Salary Range: 137,000-142,000

General Description of Benefits

Required Skills:

• Clearance: Public Trust
• At least 10 years' of experience in computer networking, IT infrastructure management, or related roles
• Extensive knowledge of networking technologies, protocols, and architectures (e.g., TCP/IP, DHCP, DNS, VPNs, routing, switching, firewalls)
• Proficiency in configuring and managing network devices from vendors like Atlassian, Cisco, Juniper, or Palo Alto Networks.
• Strong understanding of network security principles, including encryption, access control, and threat mitigation
• Experience working in a cloud-based or hybrid network environment, with knowledge of cloud networking technologies like AWS VPC, Google Cloud VPN, or Azure Virtual Network
• Familiarity with automation, scripting, and infrastructure-as-code tools (e.g., Ansible, Terraform, Python)
• Knowledge of monitoring and observability tools (e.g., Splunk, Datadog, New Relic)

Desired Skills:

• Excellent in Instructional Design, presentation, facilitation, and communication skills, with the ability to engage learners.
• Experience working with cross functional teams and demonstrating strategic thinking and problem-solving abilities with federal clients.
• Experience working with Agile methodologies.
• Strong project management skills with the ability to oversee multiple training initiatives simultaneously and meet deadlines.
• Expertise in conducting needs assessment, analyzing training needs, and evaluating training effectiveness with variety of techniques and methodologies.
• Excellent problem-solving and troubleshooting skills, with the ability to analyze and resolve complex network issues.

CERTIFICATIONS

• Certified CompTIA, Microsoft, or related industry certification preferred.

ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.

ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3800+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.

General Description of Benefits

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