Senior BA / ITSM
Kforce Inc

Tampa, Florida

Posted in Recruitment Consultancy


This job has expired.

Job Info


RESPONSIBILITIES:

Kforce has a client in search of a Senior BA/ITSM in Tampa, FL.Duties:
  • Provide business analysis services for the development of IT processes and enabling solutions such as ServiceNow ITSM and ITOM
  • Analyze IT stakeholder and functional requirements provided from end users across ServiceNow professional modules and capabilities such as Service Discovery and Service Mapping
  • Capture and document process and solution requirements
  • Liaising with IT customers to determine their requirements
  • Conduct business process modelling and business requirements sessions
  • Develop processes, business scenarios and use cases along with supporting documentation
  • Work with the appropriate stakeholders such as: ServiceNow users, product engineers, other development team members and the SMO to ensure all requirements are gathered, documented, approved and managed


REQUIREMENTS:

  • Bachelor's degree in Business Administration, Computer Science, Information Technology, or related field; Master's degree preferred
  • Minimum 7 years of experience in Business Analyst role
  • ITIL V3 or V4 Foundation certification preferred
  • PMI-PBA or CBAP preferred
  • Healthcare experience preferred
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


This job has expired.

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