Senior Account Manager (Kentucky Region) - Cincinnati, OH
EMCOR

Cincinnati, Ohio

Posted in Building and Construction


This job has expired.

Job Info


DeBra-Kuempel Inc. is a wholly owned subsidiary of EMCOR Group, Inc. EMCOR is the world's leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance. DeBra-Kuempel combines the expertise of two of the tri-state's oldest and most innovative companies, providing mechanical and electrical services to Cincinnati, Dayton, Columbus, Evansville, Lexington, Louisville, Ashland, Paintsville and surrounding areas.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Management of team personnel: Account Managers, Service Managers, Service Administrators, and Technicians.
  • Manage and maintain appropriate control of account responsibility for profit and loss for account groups.
  • Monitor and manage the Accounts Receivable aging status to ensure collections per company terms and reduction of Account Receivable aging to thirty days or less.
  • Coordination of account groups necessary to provide prompt and accurate invoicing of service contracts, as well as service repair and remodel projects.
  • Mentor, coach and teach to expand the skill level of the Service staff; effectively delegate authority to team and departmental performance.
  • Provide direction to team for operational and functional duties as outlined by management.
  • Review staffing requirements to meet the business plan and implement necessary changes.
  • Provide staff performance reviews per company guidelines; assist Human Resource Manager in maintaining accurate personnel records.
  • Coach Account Manager to build, maintain, and create strong customer relationships.
  • Negotiate contracts with clients; establish timeline of performance.
  • Establish and oversee internal budgets with the company and external budgets with the client.
  • Work with sales team, managers, marketing, and team members from other departments to ensure the highest quality of materials are being produced and all sales needs met.
  • Collaborate with sales team to maximize profit by upselling or cross-selling.
  • Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training.
  • Meet all account group's needs and deliverables according to proposed timelines.
  • Assist Account groups at your offices with issues/roadblocks/problems.
  • Show Account Managers and Service Managers how to read, adjust and understand all types of reports. Assist in financial aspects of each group.
  • Assist in growth of office/customer relations/tech recruiting.
  • Assist in day-to-day things such as tools/items needed to succeed and perform work.
  • Liaison between your office and Vice President of Service.
  • Decision maker on things affecting your offices.
  • Complete support for your dedicated offices.
  • Positive support/morale booster for your offices down to the technicians.
  • Periodic meetings with all field staff to keep connection/morale/listen to feedback from technicians.
  • Receivables meeting with each manager in your dedicated offices.
  • Sit in on WIP Meetings with your dedicated offices.
  • Review and award 6 digit jobs.
  • Approve tool purchases over a pre-determined amount.
  • Review underbilling for your groups.
  • Approve field staff rate changes for your assigned groups.
  • Review under-performing T&M/quoted jobs.
MINIMUM QUALIFICATIONS
  • High School diploma or equivalent.
  • Must possess the ability to manage and supervise personnel; team leader and team player.
  • Previous work experience in HVAC or related Service Industry business experience; management, HVAC account management, or relevant experience.
  • Basic computer skills, and experience with CRM software and the Microsoft Office Suite, with emphasis on superior Excel skills.
  • Knowledge and understanding of Profit and Loss operations/applications.
  • Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person.
  • Strong negotiation skills, with ability to follow-through on client contracts.
  • Ability to multi-task and manage more than one client account.
  • Proven results of delivering client solutions and meeting sales goals.
  • Professional appearance.
  • Must possess valid driver's license.
We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled


This job has expired.

More Building and Construction jobs


Herman Construction Group Inc (HCG)
Frederick, Maryland
$300.00 per day
Posted 27 minutes ago

SES Electrical LLC (SEL)
Colorado Springs, Colorado
Posted 27 minutes ago

Beazer Homes
San Antonio, Texas
Posted 24 minutes ago

Get Hired Faster

Subscribe to job alerts and upload your resume!

*By registering with our site, you agree to our
Terms and Privacy Policy.