Description:
SUMMARY
Working with direct or close supervision, the Seasonal Guest Advisor delivers consistent world-class guest service experiences using elements of GameStop's Buy-Sell-Trade Model, The Circle of Life and Solution Selling techniques. Consistent with all other store-level roles, the Seasonal Sales & Service Advisor seeks to understand the guest need, provide a solution, and make him or her feel like family. This position ensures products are easy to see and to buy; shares product and gaming knowledge; provides a clean, organized environment in which to shop; and provides every guest with outstanding shopping experiences that lead to higher units per transaction, higher guest service scores, higher levels of PowerUp Rewards participation, and generates guest interest in GameStop's growing digital business initiatives. As a seasonal store team member, he or she focuses on the unique needs of holiday shoppers, including rapid, friendly service on the sales floor and cash wrap. Associate will interact with a supervisor frequently during each work period. With the understanding that satisfying guests and resolving guest service issues is a routine expectation, most non-routine activities will require a supervisor's advance approval.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*
RELATED COMPETENCIES
BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)
MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES
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