Salesforce Project Manager - Marketing Cloud
Slalom, LLC

Job Info

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Slalom is a modern consulting firm focused on strategy, technology, and business transformation. In over 43 markets across the US and around the world, Slalom's teams have autonomy to move fast and do what's right. They're backed by regional innovation hubs, a global culture of collaboration, and partnerships with the world's top technology providers. Founded in 2001 and headquartered in Seattle, Slalom has organically grown to over 11,000 employees. Slalom was named one of Fortune's 100 Best Companies to Work For in 2021 and is regularly recognized by employees as a best place to work. Learn more at slalom.com.

In our Salesforce business, we help our clients bring the most impactful customer experiences to life and we do that in a way that makes our clients the hero of their transformation story. We are passionate about and dedicated to building a diverse and inclusive team, recognizing that diverse team members who are celebrated for bringing their authentic selves to their work build solutions that reach more diverse populations in innovative and impactful ways. Our team is comprised of customer strategy experts, Salesforce-certified experts across all Salesforce capabilities, industry experts, organizational and cultural change consultants, and project delivery leaders. As the 3rd largest global Salesforce partner, we are committed to growing and developing our Salesforce talent, offering continued growth opportunities and exposing our people to meaningful work that aligns to their personal and professional goals.

Salesforce Project Manager - Marketing

Who you are:

You are an extremely organized, self-driven individual with a "get it done" attitude and a passion to solve and collaborate around business and technology. You will be great with people and a strong leader who can manage Slalom clients and lead an internal team to help reach successful outcomes.

Responsibilities:

• Ultimately will be responsible for assuring delivery quality and for the successful delivery of the project.
• Will be able to manage the budget, timeline and resources and be the main point of contact working with project leadership on the client side.
• Create and manage project work and delivery plan
• Drive resolutions to decisions and risks
• Tracks project risk, issues and clears impediments. Creates mitigation plans and escalates as necessary.
• Ensures scope is completed per what is contracted and changes are flagged and estimated.
• Manages scope change discussions and negotiation and drives to final decision
• Lead Salesforce technical projects through the SDLC process and/or an agile, iterative process
• Understand the client's strategic direction and apply it to project team specific outcomes
• Collaborate with teams to define and validate the functional and technical approach, strategy and deliverables for the project.
• Build client knowledge and credibility quickly
• Lead, facilitate and attend meetings; provide project status reporting to management; prepare and deliver client presentations and work products/prototypes
• Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate and address concerns

Qualifications:

• Bachelor's Degree or equivalent industry experience
• Experience leading large, multi-work stream projects
• Certified SF Admin (or 2-5 years experience)
• Familiar with creating and managing backlogs
• Ability to navigate project roadmap/epic/story creation with or without a client PO
• Demonstrated ability to co-create solutions with Solution Architect
• Experience with Marketing business, SF Marketing Technologies (CDP, SFMC, IS, Audience Studio, Social Studio), or Experience Cloud, Mulesoft, or Cross-Cloud Data integrations
• 5+ years of experience as a Project or Program Manager
• Familiarity with business applications such as: Confluence, Jira, MS Project and Microsoft office suite.
• Client relationship managementand client consulting skills. Experience in all phases of product, software, and testing lifecycles.
• Ability to serve as a liaison between both business and technical teams to drive effective, timely solutions that fulfill both strategic and operational needs
• Adaptable self-starter who is skilled at creating structure in ambiguous environments
• Strong leadership skills, including a history of growing leadership responsibility and career growth in process improvement
• Excellent verbal and written communication skills with audiences of all levels
• Ability to actively identify risks, and drive action to mitigate and resolve issues
• You embrace challenging situations and enjoy solving complex problems
• Prior Consulting Experience (highly preferred)
• Certified Scrum Master (or Close)
• Aware of Kanban, SAFe, other Agile methodologies
• Experience setting up and using standard Application Lifecycle Management (ALM) tools such as JIRA, Azure DevOps
• Strong problem-solving and leadership skills with the ability to speak to cross Cloud functionally in a fast-paced and rapidly changing work environment
• Demonstrated skills in helping negotiate priorities and resolving conflicts among project stakeholders

Slalom is an equal opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veterans status, or any other characteristic protected by federal, state, or local laws, and will not be discriminated against on the basis of disability.

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