Salesforce Architect, CRM and Service Cloud
WM

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status

Job Summary

In this role you will actively lead the design, build solution components, develop unit tests, guide testing strategy and play an active role in ensuring quality through the development lifecycle. Partner with leadership team(s) to balance business needs with the best technical solutions. You'll make an impact by researching, analyzing, designing, proposing, and delivering solutions that are appropriate for the business and technology strategies, and it will be imperative that you are staying well versed in the ever-changing technology stack of the Salesforce platform.

Essential Duties and Responsibilities

• Leads technical design, development, code reviews, and product feature enhancements to the CRM and Marketing Cloud applications.
• Guides design sessions with business analysts, product owner(s), and other technical team members.
• Displays ownership of all technical aspects of a Salesforce Enterprise Service Cloud implementation, including custom code, systems integrations, 3rd party applications, and AppExchange products.
• Provides thought leadership in technical areas of expertise to promote a best of breed culture
• Researches solutions, assess options, and formulate proposals for ways to solve requests from business partners.
• Manages and recommends changes to integrations between Salesforce and multiple other platforms and technologies
• Collaborates with other team members, provide a vision for the CRM platform and identify gaps in business processes that could be addressed with Salesforce solutions.
• Identifies skills and roles needed for technical projects and participate in vendor selection and/or hiring of team members.
• Accountable for the conversion of product requirements into an architecture and design that will become the blueprint for the solution being created.
• Leads conceptual and technical solution design for assigned features improvements to meet business requirements while ensuring compliance with established architectural principles, standards, and processes.
• Matches business process and automation requirements to the capabilities of Salesforce, including, but not limited to, managed and unmanaged packages, complex data model, integration, role hierarchy, sharing and security model.
• Communicates complex technical issues in a clear, simple understandable way.
• Develops end to end Salesforce solutions using Configuration and Customization.
• Monitors APEX class, triggers, visualforce pages, and lightning components.
• Applies Salesforce knowledge in workflows, design, and CRM platform.
• Displays in depth understanding of data model and application development.
• Manage release cycle, source control, and deployments.
• Performs hands-on configuration and development as needed, and roll-up your sleeves to resolve technical issues.

Architect Responsibilities

• May coach and mentor less-experienced teammates, act as Team Lead no system projects.

Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

• Bachelors Degree in Computer Science, MIS, or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant experience.
• Ten (10) years of previous experience (in addition to education requirement).

B. Preferred Experience

• 2+ years as an Architect creating roadmaps and architecture documents.
• 5-8 years of Salesforce system application experience
• APEX, Force.com and Visual Force programming
• Salesforce CRM and Service Cloud
• Salesforce DX, ANT, SFDC, Metadata API, Jenkins, SVN.
• Salesforce Certifications and/or Trailhead Superbadges

Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Normal setting for this job is an office setting.

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WM (WM.com) is North America's largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America. WM's fleet includes nearly 11,000 natural gas trucks - the largest heavy-duty natural gas truck fleet of its kind in North America - where more than half are fueled by renewable natural gas. To learn more about WM and the company's sustainability progress and solutions, visit Sustainability.WM.com.