Sales Engineer
Hargray Communications Group, Inc.


Job Info


The Company: For over 70 years, Hargray has been connecting customers to each other and the world, growing from a local phone company to an industry leader providing residential, business, enterprise, and carrier wholesale communications services. Our mission is to envision and deliver customer delight. In addition to our long history of dedication and commitment to our community, we offer benefits for your health, wealth, protection, well-being, time, and more. Our team of over 800 colleagues supporting local markets throughout the southeast is committed to excellence, delivering the most advanced technology and the best service for our customers.

General Description of the position:

The Sales Engineer is responsible for designing enterprise-grade solutions supporting the market's sales team while identifying opportunities for strategic expansion. Responsible for providing all the necessary pre-sale support to the direct sales organization to grow and maintain revenues and pull high-margin custom applications through the appropriate sales channels.  Also, serves as a gateway for market intelligence on changing customer needs in the marketplace, as well as solutions.

 Duties and Responsibilities: 

  • Design and develop network solutions for carriers, including network topologies and technical specifications. Ability to work through complex issues with a methodical approach and to graphically depict these solutions in a compelling manner.
  • Compile project costs, including network elements, outside plant construction, and personnel costs, in order to develop a business case for the designed solution.
  • Understand current carrier network environment, business requirements, short and long-term technical requirements, and produce strategic, cost-effective proposals and solutions in support of the carrier sales team.
  • Extracts hidden or unrealized customer requirements and gains consensus on these requirements with the customer. Focuses ambiguous customer needs into specific, deliverable requirements.
  • Assess performance and service level agreements against both company capabilities and customer expectations.
  • Manages and is responsible for completing all responses to quotes, RFIs, RFQs, and RFPs requested by the sales team.
  • Works closely with customer, vendor, operations, construction, and engineering departments on designing, crafting, and delivering the best possible solutions.
  • Advanced written and verbal communication skills.
  • Proactively communicate to ensure delivery of project status to the carrier sales team and customer.
  • Provides post-sale documentation necessary for project management and implementation of the designed solution.
  • Ability to work independently and as part of a team while working under pressure with tight deadlines.
  • Utilize expertise in executing the above duties to recommend new products and improvements to company processes, products, and pricing based on customer requirements.
  • Maintain knowledge of emerging trends in the telecommunications industry and seek education and training as needed.
  • Proficient in creating and delivering presentations for customers and internal management.
  • Able to handle multiple projects simultaneously.
  • Some travel is required within the Southeast markets (SC and GA).
  • Perform other duties and projects as assigned.

 



Minimum Qualifications:

  • Bachelor’s Degree or equivalent experience.
  • 3+ years experience in voice/data/video communications services.
  • 3+ years of engineering and technical account management experience.
  • In-depth knowledge of enterprise solutions including but not limited to DWDM circuits, TDM services ranging from T1 to OCx, FTTx, Ethernet, TCP/IP, LAN, WAN architecture, WiFi Network Design, Direct Internet Access, Wi-Fi, and VoIP.
  • Ability to design and sell solutions in an environment with limited standardization.
  • Experience in developing responses to RFIs, RFQs, and RFPs.
  • Possess a consultative approach to providing solutions.
  • Strong experience in developing long-term business relationships with key technical decision-makers in organizations.
  • Proficient in Google Earth or similar mapping/GIS program and the Microsoft Office suite of products.
  • Ability to multitask and meet multiple simultaneous deadlines.
  • Excellent verbal, written, interpersonal, presentation, and sales skills.

EOE/ Disability



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