This position is mainly responsible for handling the day-to-day RMA receiving activities.Essential Duties and Responsibilities
Handle the day-to-day RMA Receiving activitiesWork with customer and vendors regarding returns or DOA's / warranty exchangesCollaborate with vendors/manufactures to obtain Return Merchandise AuthorizationsNegotiate with vendor/manufactures on call tags and waiving restocking feesResolve difficult issues related to miss/lost/damage with our vendors/manufacturesResponsible for scanning related return merchandise authorization documents to the company server
Follow up and resolve issues related to purchase and sales orders as well as return purchase and return orders
Collaborate with various internal departments and offices on RMA returns and credits
RMA Department also assists in our warehouse as needed Picking and Packing equipment for shipment
Other duties assigned as neededSkills and Abilities
Communicate and interact with internal employees clients and colleagues in a professional and timely manner
Self-starter capable of working independently and ensuring to meet deadlines
Excellent communication and interpersonal skills both verbal and written
Ability to balance multiple tasks with changing priorities
Excellent structured problem-solving skills
Demonstrate time management skills with attention to detail
Ability to exercise solid judgment with sound problem-solving and decision-making skills
Proficiency in Microsoft Office applications (Word Excel Outlook)Education and/or Experience
Minimum High School Diploma or equivalent
Customer service preferably in AV/Video Teleconferencing Construction
Telecommunications or related field (preferred but not required)Working EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines. The work environment is generally moderate in noise (inter-office conversations and computers/printers).Physical RequirementsThe physical demands of this position are those that are necessary to meet the responsibilities and essential function. Possible lifting and average of pounds.
According to the US Bureau of Labor Statistics (BLS), employment in computer and information technology occupations is projected to grow 11 percent from 2019 to 2029, much faster than the average for all occupations. These occupations are projected to add about 531,200 new jobs. Demand for these workers will stem from greater emphasis on cloud computing, the collection and storage of big data, and information security.
According to BLS, the median annual wage for computer and information technology occupations was $91,250 in May 2020, which was higher than the median annual wage for all occupations of $41,950.