RMA Coordinator
AVI-SPL

Tampa, Florida

Posted in IT


This job has expired.

Job Info


Description

Job Summary

  • This position is mainly responsible for handling the day-to-day RMA receiving activities.Essential Duties and Responsibilities
  • Handle the day-to-day RMA Receiving activitiesWork with customer and vendors regarding returns or DOA's / warranty exchangesCollaborate with vendors/manufactures to obtain Return Merchandise AuthorizationsNegotiate with vendor/manufactures on call tags and waiving restocking feesResolve difficult issues related to miss/lost/damage with our vendors/manufacturesResponsible for scanning related return merchandise authorization documents to the company server
  • Follow up and resolve issues related to purchase and sales orders as well as return purchase and return orders
  • Collaborate with various internal departments and offices on RMA returns and credits
  • RMA Department also assists in our warehouse as needed Picking and Packing equipment for shipment
  • Other duties assigned as neededSkills and Abilities
  • Communicate and interact with internal employees clients and colleagues in a professional and timely manner
  • Self-starter capable of working independently and ensuring to meet deadlines
  • Excellent communication and interpersonal skills both verbal and written
  • Ability to balance multiple tasks with changing priorities
  • Excellent structured problem-solving skills
  • Demonstrate time management skills with attention to detail
  • Ability to exercise solid judgment with sound problem-solving and decision-making skills
  • Proficiency in Microsoft Office applications (Word Excel Outlook)Education and/or Experience
  • Minimum High School Diploma or equivalent
  • Customer service preferably in AV/Video Teleconferencing Construction
  • Telecommunications or related field (preferred but not required)Working EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines. The work environment is generally moderate in noise (inter-office conversations and computers/printers).Physical RequirementsThe physical demands of this position are those that are necessary to meet the responsibilities and essential function. Possible lifting and average of pounds.


This job has expired.

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