Retail Warehouse- Product Support Manager
Bobs Discount Furniture

Job Info

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Product Support Manager

Product Support Managers are TEAM members within the Bob's Discount Furniture organization and play a vital role by assuring Stores receive inventory and stage merchandise in a manner consistent with the Company's vision; assisting and enabling Stores to achieve established Sales expectations and minimizing shrink while achieving Customer Experience guidelines as defined by the Company. The primary function of a Product Support Manager is to establish a cohesive TEAM that works efficiently and effectively to support Sales and the Company's vision by working seamlessly with Store Operations, Store Management and Visual Merchandising to maintain; warehouse safety, showroom and Outlet standards, merchandising standards, receiving and inventory guidelines and to perform day to day back-end operations according to established Company guidelines.

"No phony sales, no phony gimmicks, just everyday low prices and value!

We call it the Bob's Way because no one does it better!" - Bob Kaufman Founder and President Emeritus

At Bob's we understand there are many companies you can choose to work for, so, along with exceptional opportunities for career growth we offer a fun and team oriented work environment and great benefits!

The Benefits and Perks

• Feeling under the weather, we've got you covered! We offer National Health, Dental and Vision coverage
• Life insurance - Employer paid basic Life Insurance, with the option to add Voluntary Life Insurance as well!
• 401(k) Profit Sharing Plan - Generous Company match!
• Paid Personal/Sick Days
• Paid Vacation, Sick Days, Holidays and your Birthday! After all, your birthday should be a holiday
• Employee Assistance Program
• Our prices are already low, but why not more! Generous Employee Discount
• The flexibility of working a Retail Schedule (weekends, evenings & holidays)
• Need a pay advance? Take advantage of Bob's Bail Out Program
• Have an unexpected extraordinary expense? Take advantage of Bob's Helping Hand Program. Bob's cares and is here to help
• And much more!

Many of our benefits are paid wholly or in part by Bob's Discount Furniture and are available to eligible employees.

Job Responsibilities

• Train and Develop Team members through example and continual accountability. Lead a Team to receive and ship Bob's merchandise while observing all guidelines set forth by the Company to reduce trash
• Lead a Team to assure staged areas such as Showroom and/or Outlet are prepared to receive merchandise in accordance with Visual Merchandising guidelines
• Work through Team to assemble Bob's Merchandise with care, working conscientiously to limit trash
• Coordinate and prepare unsold Merchandise for shipping
• Train and Develop the Product Support Specialist (s) in repairing product according to Bob's Outlet standards,(available in specific outlet locations only)
• Manage Customer product pickups according to Company guidelines
• Actively assist in conducting Inventory as required
• Exhibit The Bob's Way with all Customer interactions
• Observe, implement and maintain safety requirements of Bob's Discount Furniture
• Other duties and responsibilities as assigned
  

Required Qualifications

• Ability to work within Teams and follow direction
• Ability to actively listen
• Ability to communicate effectively and utilize communication tools appropriately
• Ability to move and lift objects
• Ability to contribute to the Stores overall success
  

Preferred Qualifications

• Career minded with capacity to grow professionally
• Proven track record of back-end retail experience
• Experience managing, developing and motivating a Team
• Proven ability to manage and improve process
• Experience with supply chain, product management and inventory
• Outstanding Customer Service experience

Bob's Discount Furniture is proud to be an Equal Opportunity Employer and is committed to reasonably accommodating qualified persons with disabilities to enable them to perform the essential duties of their position.

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